Filed under Business Improvement

Whatever it is…. do it!

Whatever it is…. do it!

“Whatever it is, whatever it is, do it! Sure, there are going to be mistakes. Everything’s not going to be perfect. I’ve written thousands of words that no one will ever see. I had to write them in order to get rid of them. But then I’ve written a lot of other stuff too. So … Continue reading

How to Deal With Difficult Customers

How to Deal With Difficult Customers

It seems as though in the past couple of weeks our office has had to handle situations with difficult people. Not only were these people a bit combative in their speech; they did not want to meet in the middle to understand our side of the situation. Encounters like this are always difficult, yet the … Continue reading

Integrity…. Choosing your thoughts

Integrity…. Choosing your thoughts

I had the opportunity to talk with some people who are not happy about what is happening at their place of employment.  These employees have been with this company for over 10 years each.  They like what they do and they feel that giving value to their customers is what it is all about. Recently, … Continue reading

Successful Manager Communication

Successful Manager Communication

When managers speak to their staff members they may not really hear the way they sound or come across.  They sometimes do not realize how much weight their words carry and what their staff is interpreting.  They need to remember it is not only what they say that is important, but it is how they … Continue reading

Do You Walk The Talk At Work?

Do You Walk The Talk At Work?

The most important ingredient in marketing to make a business grow is customer service.  If you have poor customer service your bottom line will definitely show it. While it is not always easy to get the buy-in from all team members to give great customer service, it is essential, not only to the growth of … Continue reading

Managing Employees Poorly

Managing Employees Poorly

Most medical professionals receive training in emergency first aid.  Not only do they receive training during school they need to receive continued training every 2-3 years by attending a course and taking a test to receive their emergency first aid card. Not much has changed in the course for years, but the need to have … Continue reading