Filed under Business Improvement

Poor Work Performers

Poor Work Performers

“Bad planning on your part does not constitute an emergency on my part” ~ Proverb Have you ever worked with someone who is always in panic-mode because there was something that they didn’t get to and now it was urgent that it be done? Not only did it need to urgently get done, but also they wanted … Continue reading

We Must Put Change To The Test

We Must Put Change To The Test

Change is difficult, more difficult for some than others.  If you are one who becomes rigid when changes are mention, this exercise just might help you out. If you look at change in the negative way because you feel that things are fine just as they, are or if it works don’t break it, maybe … Continue reading

Whatever it is…. do it!

Whatever it is…. do it!

“Whatever it is, whatever it is, do it! Sure, there are going to be mistakes. Everything’s not going to be perfect. I’ve written thousands of words that no one will ever see. I had to write them in order to get rid of them. But then I’ve written a lot of other stuff too. So … Continue reading

How to Deal With Difficult Customers

How to Deal With Difficult Customers

It seems as though in the past couple of weeks our office has had to handle situations with difficult people. Not only were these people a bit combative in their speech; they did not want to meet in the middle to understand our side of the situation. Encounters like this are always difficult, yet the … Continue reading

Integrity…. Choosing your thoughts

Integrity…. Choosing your thoughts

I had the opportunity to talk with some people who are not happy about what is happening at their place of employment.  These employees have been with this company for over 10 years each.  They like what they do and they feel that giving value to their customers is what it is all about. Recently, … Continue reading

Successful Manager Communication

Successful Manager Communication

When managers speak to their staff members they may not really hear the way they sound or come across.  They sometimes do not realize how much weight their words carry and what their staff is interpreting.  They need to remember it is not only what they say that is important, but it is how they … Continue reading