Filed under Business Improvement

What Do Your Customers Want?

What Do Your Customers Want?

“I think that a lot of players and a lot of teams do not think of contact lenses as being a part of that essential gear, but it truly is.  You want every competitive advantage you can find and obviously having great vision is one of those advantages”  ~ Heather O’Reilly What do your customers … Continue reading

Dangers Of Being A Perfectionist At Work

Dangers Of Being A Perfectionist At Work

I am working with a client who is having difficulties getting his work done as a manager.  As we began to dissect why, it became clear that he was doing tasks that could be delegated to other staff members. As we discussed this further, he would say things like, “It is just easier to do … Continue reading

Do You Need To Get Organized?

Do You Need To Get Organized?

“Every noble work is at first impossible” ~ Thomas Carlyle We know being organized and efficient is an ongoing, evolving process.  Once you have found or created a system that works, you must maintain it.  You also need to  be prepared to change your system as circumstances and situations change. I often hear people state, … Continue reading

What Another Meeting?

What Another Meeting?

In Verne Harnish’s book “Mastering the Rockefeller Habits” he states that successful businesses have daily meetings for 5-15 minutes, which he calls huddles. He states by having these huddles you can actually save time because you are focusing on what is happening that day.  There are only three questions covered at this meeting and they … Continue reading

Good Business Moves

Good Business Moves

  I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business.  Each encounter with a customer or … Continue reading

Can You Make Them Feel Good?

Can You Make Them Feel Good?

The topics on Leadership and Management often discuss the importance of praise and complimenting your employees, as it increases their self-worth and inspires them to do a great job. What is not seen much are topics for leaders and managers about showing their employees the importance of passing praise and compliments along to those they come … Continue reading

Understanding Your Organizations Weaknesses

Understanding Your Organizations Weaknesses

    “Until we realize, identify and are willing to do something to change our organizations weaknesses we will continue to struggle and not advance to the next level of excellence.” ~ T. Totaro One of the main reasons changes are difficult in organizations is the exact “problem” is hard to pinpoint and identify to … Continue reading

When Employees Are Struggling

When Employees Are Struggling

Bill was having a hard time keeping up with his workload.  He was starting to feel a stressed out over the situation.  He tried to talk to his manager about how he was feeling and to see if he could get some additional help.  His manager responded that he too was very busy, but that … Continue reading

Is A Name Just A Name?

Is A Name Just A Name?

Yesterday on my lunch hour, I went to the local deli.  When I got to the register to order the man behind the counter said, “Hi Tina, I hope you have been having an awesome day so far.  What can I get you for lunch?” At first, I was trying to decide if I knew … Continue reading

Attitude Is The Key

Attitude Is The Key

Last week I was presenting at a conference.  One of my passions is being able to connect with people, just like myself, and share with them how they can have a great work environment. I can pretty much bet, at each conference that I speak at,  that I will run across a few (usually several) … Continue reading