The Condescending Coworker

The Condescending Coworker

On a recent trip, my Aunt and I were eating in a restaurant where a young relative of ours was working.  Also working in this restaurant was another young man who felt it was his job to make condescending remarks about our relative. During our visit, we ate at this restaurant a couple of times and … Continue reading

Five Tips On Happiness

Five Tips On Happiness

I am very fortunate to work with happy people.  There is not a day that goes by that I do not hear our patients complement our office on how fun, kind and happy we are.  My front desk assistant has a smile and laugh that makes the room shine, patients love talking to her and … Continue reading

Do They Understand What You Mean?

Do They Understand What You Mean?

When talking to an office manager recently, she admitted she was having problems with her staff members completing tasks she had assigned them.  She felt it really was not her staff’s fault as much as it was hers and how she gave instructions. When it came to delegating to her staff members, she would become a little nervous thinking … Continue reading

Make A Difference At Work

Make A Difference At Work

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, good example would be customer service.  … Continue reading

Is Your Workplace Fun?

Is Your Workplace Fun?

“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly.  Fun is a stimulant to people.  They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating … Continue reading

Employees Want A Good Leader

Employees Want A Good Leader

Employees care about having a good leader at work to follow and work with.  A good leader makes their team feel secure in their positions and expected job duties. Although there are many attributes that employees expect from good leader, there are really five top attributes that they must possess. To be honest and trustworthy … Continue reading

Hiring Just The Right Employee

Hiring Just The Right Employee

One of the driving factors of whether a person becomes a great employee is if they are the right person for the job they have been hired to do.  Many times employers will hire someone without really taking the time to search for the right fit because they are desperate and need to have a … Continue reading

Outstanding Employees Are They Still Out There?

Outstanding Employees Are They Still Out There?

What makes an outstanding employee?  In my 20 years of management, I have had several good employees, but there are only a few that I would say were “outstanding.” Over the years I have complied a list, from workshops I have led, of the top 10 common attributes that managers agree on that “outstanding” employees … Continue reading