Ask Why…

Ask Why…

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” ~ Richard Branson People do not want to keep job hopping until their find the “Perfect Company” to work for that would provide the three aspects described above, involving, fun and creative. What they can do … Continue reading

Creating Value In Employees

Creating Value In Employees

All employers want great employees. Yet it seems that a lot of the employers I speak to their number one issue is employee problems. What I find interesting is that I rarely hear employers talk about how great their employees are and it makes me wonder if the employees know what value they have in … Continue reading

Unacceptable Behavior At Work

Unacceptable Behavior At Work

A couple of months ago I went to a conference and part of the requirement for managers in my state was to take a 2-hour course in Sexual Harassment and Workplace Harassment.  It was very informative and I had great information to take back to my staff for a meeting on these two topics. Our … Continue reading

The Right Words Have Power

The Right Words Have Power

The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that needs to be evident in your skill set for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that … Continue reading

Having A Lean Office Policy Manual

Having A Lean Office Policy Manual

  Since opening our new medical practice this year I have had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution in it. When I work with offices and … Continue reading

Spelling Out Good Performance

Spelling Out Good Performance

    This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading

Unhappy At Work

Unhappy At Work

According to a Gallup poll of more 1 million employed U.S. workers, it was concluded that the number 1 reason people quit their job is a bad boss or immediate supervisor. Gallup stated that their survey showed that “People leave managers not companies…in the end; turnover is mostly a management issue.” Although this survey points … Continue reading

Choose The Monday Happy Challenge

Choose The Monday Happy Challenge

“Monday, Monday, so good to me Monday mornin’, it was all I hoped it would be….” Happy Monday to you all! Do you know if you asked 100 people if they are happy to go to work Monday morning you would probably get a 50/50 answer between yes and no. We all would love to … Continue reading