Do you ever do things at work that are in kind of the gray area? You know, doing something not really totally wrong, but not really what is expected of you? I think if we were all really honest we probably would find that we do things that fall into this category more often than we think. Here are a couple of examples of what I am talking about; putting off doing things that you need to get done today so that you can enjoy a lighter load and not work too hard. Or if you are on the retail industry and a customer would like a certain item and it is not on the floor, instead of looking in the stockroom or calling another store to see if they have any you tell the customer,”I sorry if there is none on the shelf, then we are out of stock.” Maybe you work in a medical or dental office and get a call from a person who feels they need to be seen right away and instead of overloading your schedule because it will cause more work for you and possibly the chance of running behind, you tell the patient, “sorry we have no openings.” It could be you work in a restaurant and do not feel the need to cater to your customers at their tables, refilling water, “asking if everything is okay,” or “is there anything else I can do for you.” Whatever your job is ask yourself are you compromising the service you are expected to give by your employer’s standards? Many times we let our standards fall and this can happen for many reasons, maybe you’re struggling in your personal life, or possibly you lack self-motivation. Then again it could be work related, apathy in the office or lack of leadership. The one thing we need to remember is that our employers hired us to do a certain job and with that job there were expectations on how we would do it. Here are a few questions that you can ask yourself to see how you are doing at work and address the issue if you are compromising the service you are supposed to be delivering.
1. I recognize that my paycheck comes from those that my business serves.
2. I act each day like it is my first day at work (I try to impress everyone).
3. I am friendly all of the time.
4. I stay positive at work all of the time.
5. The first line I deliver sets the tone and mine is friendly and hospitable.
6. I use words of encouragement (sure, no problem, let me see what I can do for you.
7. I am passionate about what I do and what my company does.
8. I make it easy to do business with my company.
9. I make it fun to do business with my company.
10. I provide great service to my employer, co-workers and customers.
Great food for thought questions, they are ones that I think would be good to review on a daily basis to keep us in the right frame of mind before heading off to work. Remember our business is only as good as those who work there, what is your business like? You can only be responsible for yourself and encourage others to follow your example. Take off the blindfold and look at things as they should be done, as that is what our employers are expecting from us.
“One of the truest tests of integrity is its blunt refusal to be compromised.” ~Chinua Achebe quotes