Compromising At Work

blindfold Do you ever do things at work that are in kind of the gray area?  You know, doing something not really totally wrong, but not really what is expected of you?  I think if we were all really honest we probably would find that we do things that fall into this category more often than we think.  Here are a couple of examples of what I am talking about; putting off doing things that you need to get done today so that you can enjoy a lighter load and not work too hard.  Or if you are on the retail industry and a customer would like a certain item and it is not on the floor, instead of looking in the stockroom or calling another store to see if they have any you tell the customer,”I sorry if there is none on the shelf, then we are out of stock.”  Maybe you work in a medical or dental office and get a call from a person who feels they need to be seen right away and instead of overloading your schedule because it will cause more work for you and possibly the chance of running behind, you tell the patient, “sorry we have no openings.”  It could be you work in a restaurant and do not feel the need to cater to your customers at their tables, refilling water, “asking if everything is okay,” or “is there anything else I can do for you.”  Whatever your job is ask yourself are you compromising the service you are expected to give by your employer’s standards?  Many times we let our standards fall and this can happen for many reasons, maybe you’re struggling in your personal life, or possibly you lack self-motivation.  Then again it could be work related, apathy in the office or lack of leadership.  The one thing we need to remember is that our employers hired us to do a certain job and with that job there were expectations on how we would do it.  Here are a few questions that you can ask yourself to see how you are doing at work and address the issue if you are compromising the service you are supposed to be delivering.

1. I recognize that my paycheck comes from those that my business serves.

2. I act each day like it is my first day at work (I try to impress everyone).

3. I am friendly all of the time.

4. I stay positive at work all of the time.

5. The first line I deliver sets the tone and mine is friendly and hospitable.

6. I use words of encouragement (sure, no problem, let me see what I can do for you.

7. I am passionate about what I do and what my company does.

8. I make it easy to do business with my company.

9. I make it fun to do business with my company.

10. I provide great service to my employer, co-workers and customers.

Great food for thought questions, they are ones that I think would be good to review on a daily basis to keep us in the right frame of mind before heading off to work.  Remember our business is only as good as those who work there, what is your business like?  You can only be responsible for yourself and encourage others to follow your example.  Take off the blindfold and look at things as they should be done, as that is what our employers are expecting from us.

“One of the truest tests of integrity is its blunt refusal to be compromised.” ~Chinua Achebe quotes

10/28/14

4 thoughts on “Compromising At Work

  1. would have to question your example of the patient who feels they need to be seen right away as bad service.

    On beyond “making some extra work for you” and “”causing you to run behind” , jamming that extra patient into an already full schedule has a negative effect on all of the other patients already in the schedule. Their appointments may run late or they may not get the attention their condition needs because we’re stretching to cover that additional patient

    Given the way you expressed it “a patient who feels they need to be seen right away”, I’d think that you’d need to triage this situation. Some patients will indeed need to be seen right away, because of pain or a medical emergency. Others “feel they need to be seen right away” because they don’t like or understand waiting their turn.

    And if they’re jammed into a full schedule, they’re going to have to wait anyway. As will everyone else already on the schedule

    Catherine
    Foresight

    • Thank you for your comment, I really appreciate your thoughts. All patients are important to a practice and yes triage is part of scheduling patients correctly. Working in the medical field I have heard more times than I can count patients being told “we are full” and then the patient is lost to another physician who is willing to work them into their already full day. I am all for running an efficient office, but when the front office person does not even consult those who may be able find a good place to put another patient in, if necessary, it is a loss to the practice as a whole.

  2. I’d agree that communication is a good thing, and that sometimes we can find a way where it seems there is one.

    I also believe that there comes a point at which we have to look at and have respect for the services we are providing to the clients alreay on our roster

    Many times, the client who “feels they need to be seen right away” will respond just as well to feeling heard and valued. To being told ” there’s not enough time to give your situation the attention it needs today, but if you can wait until Friday, I can give you a full appointment where we will be able to give you the time your condition needs.”

    Catherine
    Foresight

    • Catherine:

      I am in agreement with you, continuing education and communication with staff are essential for making a practice successful. Each encounter needs to be evaluated and then responded to in the best way it can be.

      Enjoy the day

      Tina

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