Do You Need A Change At Work?

jcpen

Every now and then we need to take a step back and examine how our business is doing. Are the employees as productive as they should be?  Are our customers as happy and satisfied as they should be?  Are we making the money we should be?  Is there something that we could be doing that we are not that would improve our jobs, our work environment, our business as a whole?

This year the jcpenney corporation did just that. They decided to revamped their stores and the way that they do business with their customers.  In February of this year they launched their new business image and sent out the following statement in their new advertisement with the Sunday paper, here is what it said;

“In praise of fresh air.

This year, we turn 110.  We’re fine with growing old. We’re not find with growing stale.  So, to celebrate, we’re going to throw open the window and let in some fresh air.

We’re rethinking and reimagining, and if we find that we’ve picked up any bad habits over the decades, we’re going to leave them far behind.

We’re simply going to treat people as we’d like to be treated ourselves.  Fair and square.

We won’t make anyone jump through hoops to get a good price.  We won’t fill mailboxes with junk.  We’ll have great prices every day and spectacular prices that last a whole month.  And it won’t stop there.

We’ll keep dreaming up new ways to make you love shopping again, matching our calendar to the rhythm of your life.

Because we’re not interested in being the biggest store or the flashiest store.

We want to be your favorite store.”

Since I have a local jcpenney near by, I decided to go see their new image.  The store looks great, a clean new makeover. I felt good being in the store and I noticed that others around me were making comments about the store and enjoying the new shopping experience.  As I checked out I asked the clerks what they thought about the new image.  They all responded that they loved the look and that it was so nice to come to work now.  They were excited over the change and it showed in the service they gave.

This really got me thinking about how long it had been since we had done any fixing up in our office, it had been way too long.  So over the past few weeks we did a total revamp of flooring, wall covering, paint, and counter tops.  It has been crazy and a lot of work, but we are so excited when patients come in and love the new look.  It makes us excited and there is a newness in how we feel about coming to work each day now.

This change has made us look at other aspects of the practice that may need to be revamped.  We started making a list of possible changes that may benefit our business and are looking forward to tackling them once we finish this one.

“Do you need to open the windows of your business and let in some fresh air?”

08/05/14

10 thoughts on “Do You Need A Change At Work?

  1. I think office design is so important, and crucial to worker retention and health. If you spend most of your waking hours in a place it should feel warm and welcoming, an environment you want to be in. Thanks for the article.

    • Diana, I agree with you, but it is amazing that the 10 years that we have been in our current office has passed by so quickly. We had done some small decorating projects in the past few years. But once I stood back and really took a good look at the place, I was no longer content, a face-lift was needed and we all love it. Thank you for your comment.

  2. Tina,

    It’s really exciting that you all have fixed up your office (Just a suggestion, but a future YouTube video perhaps so we can check it out?!). I hadn’t previously thought much about how this could have a positive effect on employee morale. But it makes sense now that I think about it.

    I visited a J.C. Penney a couple of months ago for the first time in a few years. I’ve also seen their ad inserts in the newspaper. And the one word that comes to mind with the changes they are making is: refreshing.

    It’s great that you are thinking about other parts of your business that could be revamped. This inspires me to think about how I can do things better with the promotion of my book. It’s exciting to think about how things can be done better.

    • Greg, you are so right. There are so many ways that we can inspire others and move ahead ourselves. As far as your book, if you would like I can post a link and a picture if you will send me a jpeg on my website for your book, it would be my pleasure to do this since I will be using it for my conference in June. Once I have a head count I will be purchasing paper copies. My email is tinapmac@msn.com

  3. Excellent! And I actually just sent the e-mail. My e-mail address is gregblencoe (at) yahoo.com.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s