Often managers find it difficult to deal with discipline when it comes to staff members not doing their job tasks completely or on time. It may be because the manager has a hard time confronting employees or maybe the manager thinks it is just a bad day for the employee and next time they will do a better job. Whichever it may be the manager is allowing the employee to rob their employer because the employer is paying to have the job done.
If the manager cannot make sure that the tasks get done in the time allotted then the manager is not doing what the employer is paying them to do and this makes two jobs that the employer is paying for that are not being done correctly.
A manager told me this story once and it has stuck with me for many years and there is a valuable lesson to be learned by it.
A medical office had hired a young employee just out of high school to help with front office work. The employee had great ethical standards and was a hard worker. She always tried to do her best and give much more than 100% each day.
As she was learning new tasks this young employee felt that she might be falling behind a bit as the tasks were taking her longer than the other all ready trained employees.
This assistant approached her manager one day and said “I know that I am a little slow learning these new job tasks, so I would appreciate it if you would let me know if I am not performing to the expectations of the office as I would hate for you to be paying me for a job that I was not completing.”
Should I repeat that? Wow, this young woman went on to tell her manager “I would feel like I am stealing from the business owner if I were getting paid for a job that I was not able to accomplish in the allowed time and I would never want to do that.”
To say the least, the manager was speechless, and so was the physician business owner. There is always a learning curve when new tasks are being implemented into a job. More time is required to learn the tasks and that is to be expected.
What about when an employee takes more time to complete job tasks than necessary, either because they are talking, drinking coffee, or on the internet, etc., do they realize they are actually robbing from their employer?
When your staff takes more time to complete tasks that you know could be done in less time, it is upsetting and costly. What about when management does it? The employer is paying for jobs to be done are they getting done?
Definitely good food for thought…