True trust takes time to build between people. Yet at work we need to be able to trust our teammates many times from the start without really knowing them.
For example, you work on a surgical team at the hospital and a new surgical nurse has just joined your team. You need to be able to trust that this person can and will do what is correct so that the procedure goes as planned.
A certain amount of trust is necessary when you begin to work with others. The trust will increase as you continue to work together.
Teams will grow stronger when issues of trust are addressed openly together. This is especially true when a new teammate joins the team.
Here are a few essential trust questions that teams need to answer together to aid in building trust:
1. Can we work to agree on what our goals and behaviors look like as we strive for excellence together?
2. Can we count on each other to be dependable and accountable for doing our jobs as expected?
3. Can we trust each other to be supportive if one teammate makes a mistake and needs correction?
4. Can we trust management to provide the team the necessary tools to do their job correctly, including education?
5. Can we commit to open communication to keep our team strong and growing together?
These are just some of the basic essentials that need to be discussed and re-discussed in order for a team to successfully work together and for trust to grow.
It is hard to set aside the time for your team to dig into these questions as we are so busy at work. Not taking the time is setting the team up for a difficult work environment, one that can lead to discord and disappointment.
“Leadership requires five ingredients – brains, energy, determination, trust and ethics. The key challenges today are in terms of the last two – trust and ethics.” ~Fred Hilmer
Australian Institute of Management