As a customer I try to be as understanding as possible when I encounter not so good service.
We all know that there are times when poor customer service happens even when the employee or employer tries their best.
- Maybe they became short-handed at a short notice
- Product was delayed due to bad weather
- Service was delayed due to machinery failure.
These types of things happen, and as a customer we need to try to not hold it against the business itself.
What I have never understood and never will is poor service due to choices the employees or employer make at the expense of their customers.
- Giving misinformation
I would have to say that one of my biggest customer service pet peeves is when the person who is to be helping me or serving me is “checked out.” They just are not there when their customers are there.
Great customer service is anticipating what your customer’s needs are and then exceeding them. Being there in the moment for them, showing them that you care and appreciate their business.
If you work in a customer service related field there is a book called “Delivering Knock Your Socks Off Customer Service.” This book is an excellent resource for any business that depends on customers to keep it alive.
Find out what customers want and then learn how to deliver it. You will be so much happier at work when you do. (And so will your customers).