Creating Great Office Managers

Management and Development concept on the gearwheels

When consulting with medical practices I am always surprised how difficult it is for physicians to find a quality office manager. An interesting fact is good office managers are just as hard to find as good employees now days.

Below are 10 of the most sought after qualities employers are seeking in management personnel.  When you take each one at face value, they are very reasonable to attain, but so difficult to find in interviewed candidates.

These qualities are not listed in any order:

  1. They care about the success of their team. It is not about them; their success is based on their team’s success.
  2. They are always looking for those they can train up to become their successor when they leave.
  3. They possess great decision-making skills.  They think things through and search for the best direction, keeping all persons in mind.
  4. They have a passion for creating a positive work environment for the team as a whole.
  5. They realize that they are as human as their teammates and therefore have weaknesses and faults.
  6. They have a vision of what their team is able to accomplish, and seek to complete it.
  7. They are the gatekeeper and protector of their team.
  8. They are flexible.  They realize that sometimes plan 2 or 3 may need to become plan 1.   Things happen and they immediately move their team through it instead of wading into it.
  9. They possess good communication skills.  To be understood and to have understanding are key points to creating the connection between them and their team members.
  10. They display ethics, integrity, and live by the Golden Rule.  They walk the talk and inspire their team members to be great!

If these qualities are attainable why is it so hard to find managers that have them? Could it be the managers that fit this criteria are not training and mentoring their staff to become quality managers?

What do you think?



One thought on “Creating Great Office Managers

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