I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential.
That is a pretty amazing fact in itself. We have the potential to become better listeners but for the majority of us we do not.
There is a difference in speaking and listening rates. Speakers speak at a rate of 130-160 words per minute, but we can listen and receive about 400-500 words per minute or more.
With these figures it is easy to see how we lose interest when someone is talking to us, become distracted and then end up not listening to half of what they say.
How does one feel when someone really listens to them?
They feel respected, cared for, satisfied, understood, and a sense of achievement. They actually listened to me! It is a positive experience.
If the people you work with walked away from encounters with you and you with them with this type of positive experience what do you think would happen?
There would be increased productivity, better relationships, better quality of work, customer satisfaction, repeat business, better problem solving, greater cooperation, and less stress.
Listening is a powerful means of communication that can increase your effectiveness on the job and in your personal life.
It is a fact that:
*People have no problem remembering examples of poor listening.
*Poor listening can be costly in your personal and professional life.
“One of the most sincere forms of respect is actually listening to what another has to say.” –Bryant H. McGill