Employees, Good Versus Outstanding

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My last blog post was on the underperforming employee; today I would like to look at what makes an outstanding employee?

I have been a manager for 19 years, and have been fortunate to have had many good employees, but in these 19 years, I can say that only a handful of those employees has been “outstanding.”

In the office manager workshops, I have led over the years one of the topics that always comes up is “How to find and develop an outstanding employee” and “What makes an outstanding employee.”

From these workshops, I have compiled a list of the top 10 common attributes managers agree on that “Outstanding” employees possess.  Year-after-year the list has stayed the same with little variance.

  1. They are generalists at work; they can do multiple job tasks so they are very valuable to their employer.
  2. They give high-quality service to customers, clients, their co-workers, and employer.
  3. They are creative in their thinking.  They will offer new and better ways to complete job tasks or run systems.
  4. They have good communication skills and use them.  They speak up but do not dominate conversations.
  5. They complete their job tasks on time.
  6. They will take on other projects or additional responsibilities, but will not over-extend themselves and jeopardize their job.
  7. They keep themselves updated in their field of work on their own time.  They have a hunger for knowledge and a desire to better themselves.
  8. They praise their co-workers for a job well done and recognize their value to the overall team.
  9. They step-in, step-up and go the extra mile when it is needed.  The business is their top priority while they are at work and they do everything they can to keep it running well.
  10. Their attitude is always great, even when things are not going well in their personal life, they choose to bring a good attitude to the workplace.

When you look at this list not one of the attributes is unrealistic or difficult to do.  It is when you continually do all of them because you want to and it is the is right thing to do, that makes the difference between good and outstanding.

 

 

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