Last week I wrote about the “less than good” customer service I received from a couple of hotels I stayed in on a recent trip. Today, I thought I would give a tip on how you can rate your customer service skills to keep them in tip-top shape.
Unless you work alone with no contact with others whatsoever, you are in the customer service business. Whether it is customers, patients, clients or coworkers you work with they all deserve the best service from you that you can give.
Often we will get in “autopilot” mode at work and forget that we make a difference to those we serve. It is not that we give “bad” service intentionally; it is that we do not put forth the effort to give “excellent” service.
Ask yourself these five questions and then rate yourself from 1-5, with 1 being poor, 2 average, 3 good, 4 very good and 5 excellent and see how you tally up with your “service skills” score.
- Am I friendly all the time at work?
- Do I stay positive all of the time at work?
- Do I make it easy to do business with my company and with myself?
- Do I work well with my coworkers?
- Do I empathize with customers or coworkers when they have a problem and try to help them?
Sometimes it is hard to score “5” on everything each day. Once we realize we can greatly increase customer and coworker satisfaction by trying to be the best we can at work each day doesn’t it make it worth trying?
“Whatever you are, be a good one.” – Abraham Lincoln