The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that needs to be evident in your skill set for your staff to respond in a positive way is how you communicate. I believe that communication is an ongoing skill that we must continue to learn and practice each day.
Tony Robbins said, “To effectively communicate we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others”
As a manager if you can just remember this one thing about communication, that Tony Robbins said, you would be headed in the right direction every time. Take the time to communicate by taking the time to make sure that you understand others and that you are understood. Stephen Covey wrote in “The Seven Habits of Highly Effective People” that the fifth habit was “to seek first to understand and then to be understood.” This skill is crucial if you want to be successful with the people you lead at work.
Also remember, that as a manager you communicate volumes without even saying a word, you are being watched and your behavior speaks loudly.
The main key to becoming a successful manager is continual education and development of your management skills and communication should be at the top of your list.