Filed under Business Improvement

It Is Just The Way I am….

It Is Just The Way I am….

I was having a conversation the other day with a manager of a small business.  We were discussing how to handle employee problems and she mentioned when she has to discuss mistakes or bad behavior with employees she tends to have a short fuse and can be pretty harsh.  After she said this she immediately said “But … Continue reading

Handling Confrontation

Handling Confrontation

Being in a management position I cannot say that I enjoy confrontations with my employer or staff members. Although, over the years I have become better at handling confrontation when it does happen, and at times have enjoyed the challenge of turning the situation around positively. There are a few techniques that I have learned … Continue reading

Prepare To Provide Excellent Customer Service

Prepare To Provide Excellent Customer Service

The key to a successful business it to be able to attract customers, satisfy them, and retain them for future business.  Giving great customer service also must have ways to be able to WOW your customers so they send their friends and family your way. During the Holiday Season it is very important for those … Continue reading

Be Happier Today

Be Happier Today

Most of us do not wake up happy every day.  We have days when things just don’t feel right and we are out-of-sorts with life.  When days or moments like this happen there is one thing we do have and that is a choice.  We can choose to be happier than we are at that moment. … Continue reading

Three Time Management Tips

Three Time Management Tips

Far too often we allow the day to bring what it may and we try to make it work with what we need to accomplish.  This does not work well, in fact, it rarely works at all.  Time will continue to tick away.  The only way we can manage time is to manage what we … Continue reading

Team Effort Pays Off

Team Effort Pays Off

When a group of people working together realize that it is their combined knowledge and effort that makes the difference, they then are becoming real team. They understand that everyone on the team needs to be focused on the success of the team rather than their own individual success. They strive to work together for the overall common … Continue reading

Show Kindness And Compassion

Show Kindness And Compassion

Today, in America we need to show more kindness to one another.  No matter what the voting outcome is we are a people of integrity, let’s show it today. “Kindness is a language which the deaf can hear and the blind can see”                    ~ Mark Twain … Continue reading

Finding Your Happy Thought

Finding Your Happy Thought

At times, it is hard to find the “happy” in the day, and there are days when “happy”cannot seem to be found.  If you look real hard, no matter how bad, you might be able to find that glimmer of happy.  Even in the darkest of situations happy is there. Maybe it will come from … Continue reading

Better Management for Better Customer Care

Better Management for Better Customer Care

People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their team feel safe, and in return the team will work hard together to produce the desired results of the business and give excellent customer care in all aspects of their job duties. There … Continue reading