Filed under Customer Service

Thinking Positive to Find Solutions

Thinking Positive to Find Solutions

Metaphysical theorist will tell you that whatever you focus on is the thing that expands. If we think about this and apply it to negative or difficult situations that come up at work, we then are expanding the negative. If we choose to focus on what we do right and what great systems we have … Continue reading

The Stories Our Customers Will Tell

The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading

Make Great Stories For Others To Tell

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading

Walking The Tightrope

Walking The Tightrope

I’m sure you will agree that the past 9 months have been,,, well something that we never thought we would experience. It appears to me that either people are adapting (as best possible) or they are struggling more with each day that passes. I witness this in the patients we see each day in our … Continue reading

It Is Still About The Customer Experience

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your businesses current situation and any job concerns they may have … Continue reading

It May Not Be What It Seems Like

It May Not Be What It Seems Like

“Sometime when things may seem like they are falling apart, they might actually be falling into place” ~Unknown Today, may be a difficult day for many of us, if not all of us.  We are all going through many changes and struggles.  They are all different, yet somewhat the same. One of my good friends … Continue reading

Humor in the Workplace

Humor in the Workplace

Right now, our workplace is closed as I am sure many of yours are.  I do miss seeing my coworkers and connecting with them, but I know that we will all be back together in the future. As I was thinking about when we reopen our office, I was wondering if some if not all … Continue reading

5 Questions To Becoming Your Best Self

5 Questions To Becoming Your Best Self

Almost all businesses depend on people.  Many need people to work at the business, or to shop at their business and people to promote and market their business. Whether it is customers, patients, clients or coworkers that you work with they all deserve to receive the best service that “you” can give each day.  How … Continue reading