Filed under Customer Service

Humor in the Workplace

Humor in the Workplace

Right now, our workplace is closed as I am sure many of yours are.  I do miss seeing my coworkers and connecting with them, but I know that we will all be back together in the future. As I was thinking about when we reopen our office, I was wondering if some if not all … Continue reading

5 Questions To Becoming Your Best Self

5 Questions To Becoming Your Best Self

Almost all businesses depend on people.  Many need people to work at the business, or to shop at their business and people to promote and market their business. Whether it is customers, patients, clients or coworkers that you work with they all deserve to receive the best service that “you” can give each day.  How … Continue reading

How Is Your Likeability?

How Is Your Likeability?

  We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to business with them, or their service from A-Z was very poor. We have also worked in businesses that we encountered business owners, managers, or co-workers that were anything … Continue reading

The Right Words Have Power

The Right Words Have Power

The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that needs to be evident in your skill set for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that … Continue reading

Clear The Air During A Heated Conversation

Clear The Air During A Heated Conversation

  When working with a client recently they expressed they were having some difficulty working with a person whom they outsourced some business tasks.  Whenever there “seems” to be an error on submitted paperwork to the contractor they call the manager and speak to them in a condescending and accusatory way. The manager is knowledgeable … Continue reading

Make Happy Happen

Make Happy Happen

Last week I stopped by our local pet store to pick up a few things for my Boston Terriers.  As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that … Continue reading

Listen More, Understand More

Listen More, Understand More

  The need to be listened to and understood is great in each of us.  When we feel what we have to say is not of value, we feel we are of less value.  Listening is a developed skill and for many of us it does not come easy.  The attached article has three steps … Continue reading

Grow Your Service Level

Grow Your Service Level

Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort … Continue reading