Filed under Customer Service

You Are Responsible For Your Energy

You Are Responsible For Your Energy

It is very easy for us to blame situations, and others for how we are feeling.  We know that how we feel translates into what we project onto those we encounter.  If something does not go right in our encounter, it is then easy for us to blame it on our situation or feelings because … Continue reading

Choosing High Performance

Choosing High Performance

We have multiple choices we make each and every day.  Each one can affect how the day goes and what the outcome may be.  How we perform throughout the day also plays a big part in what we accomplish. The choice is ours whether we are going to perform just enough to get by or … Continue reading

When Poor Service Is Delivered

When Poor Service Is Delivered

Good Morning to you all! I just returned from a business trip to Italy, my favorite country to visit.  Traveling, no matter how far, is an experience, one that has many lessons we can learn from and this trip was no different. My take away from this trip was, if you can get away with … Continue reading

There Is Always Room For Improvement

There Is Always Room For Improvement

“The biggest room in the world is the room for improvement.” ~Helmut Schmidt I was talking with a small business owner recently about the continual need for change in your business. She asked me “What if your business is doing things that have been very successful with your products, and customers should you still look … Continue reading

Be On Top Of Your Game On Friday!

Be On Top Of Your Game On Friday!

Happy Friday!  Statistics show that by the time Friday, the end of most work weeks, gets here employees who work Monday through Friday give less effort to their work as the week progresses. Effort is a choice.  You get to choose each day, minute, and moment what effort you will give at your job. Be … Continue reading

A Smile Can Make A Difference

A Smile Can Make A Difference

Happy Wednesday! Remember to smile, not only for yourself, but to bring happiness to others. “Sometimes your joy is the source of your smile, but sometimes your smile can be the source of your joy.” ~ Thich Nhat Hanh

How To Gain Favorable Attention

How To Gain Favorable Attention

In Napoleon Hill’s book, Keys To Success, he talks about “Gaining favorable attention.” How do you gain favorable attention? Napoleon Hill states: “People who need your work have things to offer you.  You probably are not the only person capable of providing what they need.  What will distinguish you from the crowd? The attention you … Continue reading

Prepare To Provide Excellent Customer Service

Prepare To Provide Excellent Customer Service

The key to a successful business it to be able to attract customers, satisfy them, and retain them for future business.  Giving great customer service also must have ways to be able to WOW your customers so they send their friends and family your way. During the Holiday Season it is very important for those … Continue reading

Show Kindness And Compassion

Show Kindness And Compassion

Today, in America we need to show more kindness to one another.  No matter what the voting outcome is we are a people of integrity, let’s show it today. “Kindness is a language which the deaf can hear and the blind can see”                    ~ Mark Twain … Continue reading