Filed under Customer Service

The Right Words Have Power

The Right Words Have Power

The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that needs to be evident in your skill set for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that … Continue reading

Clear The Air During A Heated Conversation

Clear The Air During A Heated Conversation

  When working with a client recently they expressed they were having some difficulty working with a person whom they outsourced some business tasks.  Whenever there “seems” to be an error on submitted paperwork to the contractor they call the manager and speak to them in a condescending and accusatory way. The manager is knowledgeable … Continue reading

Make Happy Happen

Make Happy Happen

Last week I stopped by our local pet store to pick up a few things for my Boston Terriers.  As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that … Continue reading

Listen More, Understand More

Listen More, Understand More

  The need to be listened to and understood is great in each of us.  When we feel what we have to say is not of value, we feel we are of less value.  Listening is a developed skill and for many of us it does not come easy.  The attached article has three steps … Continue reading

Grow Your Service Level

Grow Your Service Level

Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow … Continue reading

Pursuit Of Happiness

Pursuit Of Happiness

  To feel good and thrive, researchers say that people need a 3:1 positivity ration.  That means we need to hear three positive statements for every negative statement. Having a positive attitude has been linked to mind-body-spirit benefits including: Greater creativity and increased intuition Better cardiovascular health and reduced risk of stroke. Increased resilience and … Continue reading

You Need To Listen To Solve The Problem

You Need To Listen To Solve The Problem

When I was at a conference a couple of months ago a Malpractice Attorney was speaking on how to handle problems with patients or clients to keep them from escalating and becoming serious issues.  The attorney said that most problems can be solved if we would just take the time ask questions and then listen … Continue reading

The Need For Customer Service Feedback

The Need For Customer Service Feedback

Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we … Continue reading

Are You A Giver?

Are You A Giver?

I just re-read a great little book that left me inspired to continue to be a giver.  What is a giver?  I guess it depends on who you are, what it is that you do and if you have the desire to do it at a higher level. The book is called “The Go-Giver” there … Continue reading