Filed under Employee Management

4 Ways To Care For Your Employees

4 Ways To Care For Your Employees

Working with small businesses I will often hear the employees say that they do not feel that their supervisors really care about them.  They are just there to do a job.  While it is true, they are there to do a job, employees need to know that their supervisors and employers care that they are … Continue reading

A Workman Is Worthy Of Their Wages

A Workman Is Worthy Of Their Wages

Being a Sunday School teacher in the way past of my life, I was reminded yesterday of a scripture we use to talk about with our pre-teen class, when one of my young staff members decided it was okay to pull their cell phone out and then work the afternoon at a snail’s pace. “A … Continue reading

A One Minute Mindset Shift

A One Minute Mindset Shift

With such busy lives we live it shouldn’t surprise us when our attitudes shift slightly to the “dark side” when there is a disagreement or misunderstanding at work.  For some people it is easier to recover from these moments and others not so easy. The problem is when we cannot recover quickly our priorities, focus … Continue reading

Job Performance Reviews

Job Performance Reviews

When working with managers I have found one area that many find difficult is conducting Job Performance Reviews.  Over the past couple of months, I have compiled five key areas that cause managers to find doing performance reviews difficult. There are no “real” job descriptions Lack of a practical training program to teach the employee … Continue reading

Developing A Workplace Vision

Developing A Workplace Vision

Today, on my coaching call with members of the Virtual Practice Management Institute I talked about workplace/business visions.  The main point I was making is if the employees do not know the vision/mission of the business how can employers expect them to buy in and become engaged with the business? First and foremost he business … Continue reading

The Mindset of A Manager

The Mindset of A Manager

Last week I posted about our personal growth mindset and how developing it is done in small steps.  Today, I want to address the managers mindset and how they can make a huge difference in how their employees not only perform, but enjoy their job. Often when managers hire employees they are looking for the … Continue reading

The Right Words Have Power

The Right Words Have Power

The role of the office manager is multifaceted and whether you have a staff of one or fifty, one of the most important qualities that needs to be evident in your skill set for your staff to respond in a positive way is how you communicate.  I believe that communication is an ongoing skill that … Continue reading

Having A Lean Office Policy Manual

Having A Lean Office Policy Manual

  Since opening our new medical practice this year I have had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution in it. When I work with offices and … Continue reading

Spelling Out Good Performance

Spelling Out Good Performance

    This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading