Filed under Leadership

Having A Lean Office Policy Manual

Having A Lean Office Policy Manual

  Since opening our new medical practice this year I have had the wonderful opportunity to revisit our office policy manual. It is a fact that usually the office policy manual is only opened when a problem arises and then we hope that there is a solution in it. When I work with offices and … Continue reading

Spelling Out Good Performance

Spelling Out Good Performance

    This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading

Unhappy At Work

Unhappy At Work

According to a Gallup poll of more 1 million employed U.S. workers, it was concluded that the number 1 reason people quit their job is a bad boss or immediate supervisor. Gallup stated that their survey showed that “People leave managers not companies…in the end; turnover is mostly a management issue.” Although this survey points … Continue reading

Choose The Monday Happy Challenge

Choose The Monday Happy Challenge

“Monday, Monday, so good to me Monday mornin’, it was all I hoped it would be….” Happy Monday to you all! Do you know if you asked 100 people if they are happy to go to work Monday morning you would probably get a 50/50 answer between yes and no. We all would love to … Continue reading

Empowerment Comes From Within

Empowerment Comes From Within

  Empowerment is a term regarding a business management style where managers give staff members the power to make certain decisions within boundaries. This is a definition of empowerment: Empowerment is the process of enabling or authorizing an employee to think, behave, and take action, and control work and decision-making in autonomous way with the job tasks … Continue reading

Set Your Course And Go!

Set Your Course And Go!

Don’t aim at success – the more you aim at it and make it a target the more you are going to miss it.  For success, like happiness, cannot be pursued; it must ensue and it only does so as the unintended side-effect of one’s personal dedication to a course greater than oneself. ~ Viktor … Continue reading

Experience Is The Best Teacher

Experience Is The Best Teacher

When talking to a young business owner recently she told me that she was frustrated at how hard it was to own a business, run a business and oversee employees who worked in her business.  She thought it would be easier.  One of her biggest frustrations was employees and the lack of their doing the … Continue reading