Filed under Manager Topics

The Need For Customer Service Feedback

The Need For Customer Service Feedback

Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we … Continue reading

Lack of Confidence At Work

Lack of Confidence At Work

There are three primary reasons that employee will lose motivation at work. Lack of Confidence Lack of Focus Lack of Direction Today, I want to talk about the first one, “Lack of Confidence.”  Recently, we hired a new employee and over the past couple of weeks I have seen where a lack of confidence in … Continue reading

Expressing Frustration At Work

Expressing Frustration At Work

Work isn’t always a happy place and If you are like most people, you probably get frustrated with your job every now and then.  At times, you may even feel like you have had enough and it is time to quit.  But you don’t.  What stops you from quitting? Is it that you realize jobs … Continue reading

Is Eye Contact Important?

Is Eye Contact Important?

The other day I was conducting interviews for a new staff member and had an interesting experience with one of the candidates.  While asking some key questions the candidate would answer appropriately, but would shift her eyes away from mine. At first I thought she was nervous, but this continued for several questions when asking … Continue reading

Conflict Can Equal Progress In The Workplace

Conflict Can Equal Progress In The Workplace

Conflict is bound to happen at work, but there are advantages of it. Without it, nothing would change.  If you are dissatisfied with how a system works and someone else thinks it is okay, if there were no conflict in opinion there would not be a chance to improve the system and create a positive … Continue reading

When Being The Nice Guy Backfires

When Being The Nice Guy Backfires

Most managers what to have good relationships with their staff and go the extra mile for them by being the “nice guy”.  But not always does being a “nice guy” pay off, in fact, it can hurt your career. What it actually comes down to is balance and being a leader who can handle challenging people … Continue reading

Amplifying The Great

Amplifying The Great

Far too often we focus on our short-comings and this can lead to dissatisfaction and unfulfillment in our life.  Not that we shouldn’t try to better ourselves, it is just we shouldn’t get stuck there focused on the negative. I agree with what Brendon Burchard states above, that we need to spend more time “Amplifying” … Continue reading

Is There A Simple Life?

Is There A Simple Life?

The simple life, we all want it and are envious of those who seem to have it.  If you notice the word “seem” this is what can fool us as what we see may not be what actually is. I know for myself, at times I make tasks or situations more difficult than they really … Continue reading

When A Coworker Is Not A Team Player

When A Coworker Is Not A Team Player

One of my clients told me they were having a problem with a new front office reception person.  He said they checked out all of his background references and he passed with flying colors.  Now that he has been working with them for several weeks the entire workplace team has noticed that their new reception … Continue reading