Filed under Office Management

The Stories Our Customers Will Tell

The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading

Team Collaboration

Team Collaboration

Working with a team of people can be a challenge, especially if you have a hard time listening to your teammates and considering their problems and solutions if they differ from your opinion. We do not have a lot of scheduled team meetings, at our office because we have a morning huddle each day. At … Continue reading

5 Positive Practices

5 Positive Practices

     “There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.” ~ W. Clement Stone I’m sure we all have been around people with positive and negative attitudes.  Which do you prefer to hang out with?  … Continue reading

Making Communication Clearer

Making Communication Clearer

There have been times when my employer will ask me what a certain employee because something has given him reason to wonder and he figures I should know since I’m the manager. If I do not know, which I may not at that very moment, he will wonder why. Ask any manager and they will … Continue reading

We Are The Sum Of Our Actions

We Are The Sum Of Our Actions

“We must remember we are not the sum of our intentions but of our actions.” ― Brendon Burchard As you encounter others today whether it be a work, or otherwise, remember that you are what your actions speak. Far too often we forget that as humans we hear with our eyes. It is what we … Continue reading

Does Your Team Know It’s Purpose?

Does Your Team Know It’s Purpose?

When working with a group of people it can be difficult to get everyone on the same boat and rowing in the same direction at the same time. Often this is due to a lack of leadership with a passion for what they do and a clear understanding of what the purpose of the team … Continue reading

Training Can Not Be A Drag

Training Can Not Be A Drag

In talking with managers many times I find that they think training is a drag or pain. It takes too much time and they often have complaints about their employees whether they are new or old in the “lack of how they catch on.” First, I know that training does take time and many times … Continue reading

The Benefits Of Sharing At Work

The Benefits Of Sharing At Work

“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers I have found that some are not willing … Continue reading

Make Great Stories For Others To Tell

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading

Peak Performance Management

Peak Performance Management

If you have been in a management position at anytime in your employment life, I am sure you will agree that it is a position not for the “faint of heart.” I have managed a medical practice for over 23-years now and the challenges along with the victories have been many. It took me years … Continue reading