Tis the season to be jolly, fa la la la la, la la la la. Just singing that line brings a smile to my face and makes me feel good, but what about making others feel good? Wait it is only September, why is it that we wait until the holiday season to do nice … Continue reading
We each go to work everyday for many different reasons, I hope one of them is that you really enjoy what you do each day enough to look forward to coming back to work the next day. Working in the medical field is not always easy or fun, as with most jobs it has its … Continue reading
I was reading through some older blog posts and came upon this one that I think bears repeating. I hope you all are having a wonderful Saturday! “People will not always remember what you said. They will not always remember what you did. But, they will always remember how you made them feel.” (Source unknown). … Continue reading
Approximately 90% of people who use e-mail at work use it for business communication. Since you cannot be there when the e-mail you sent is opened, you need to make sure that the message is very clear to the recipient. I am sure you have received an e-mail and wonder what the person is trying … Continue reading
“People do not remember what you think is important; they remember what they think is important” ~ John Maxwell I recently went to a physical therapist for help with a leg problem and after he got my history of the issue at hand he asked me something that I thought was quite interesting. He asked … Continue reading
Every now and then we need to take a step back and examine how our business is doing. Are the employees as productive as they should be? Are our customers as happy and satisfied as they should be? Are we making the money we should be? Is there something that we could be doing that … Continue reading
The number one item on the list of marketing and making a business grow is customer service. If you have poor customer service in your place of business, your bottom line will definitely show it. While it is not always easy to get the buy-in from all team members to give great customer service, it … Continue reading
According to experts the words we speak, hear or read are only a small part of the way we communicate with one another. Experts suggest that in face-to-face situations, at least 70 percent of what is communicated is done without speaking a word. This is called nonverbal communication (but is speaks volumes!). I had a … Continue reading
We hear a lot about branding your business, but what exactly does this mean? Your business is establishing a brand for itself whether you are trying to create one or not. The term “to brand” is to develop a trademark for the business, a way that your customers identify you and what you have to … Continue reading
We need to realize that not all bullies are people who are our coworkers, more times than not bullies are people who come from the outside, like customers. 99.9% of the time we have great patients who love coming to our practice, but every once in a while we get one of those, well the … Continue reading
Practical Practice Management A Division of Top Practices 