Filed under Problem Solving

“A Bad Apology Is Worse Than No Apology

“A Bad Apology Is Worse Than No Apology

Randy Pausch the author of The Last Lecture, died on July 25th, 2008.  If you have never watched the last lecture or read the book I highly recommend that you do.  The lessons Randy teaches are life changing.  His story is simply inspiring and amazing.  The video of his lecture online has had over 15 million … Continue reading

What’s Up With My Employees?

What’s Up With My Employees?

When working with business owners I will often get asked the question, “What’s up with my employees?” Usually after talking with them or management staff person I will find out the problem is that the employees are not engaged with their job or the business as the owner would expect. Business owners know that the … Continue reading

Improving Relationships At Work

Improving Relationships At Work

Building working relationships with those we work with each day is very important.  Not only do these relationships make our work life better, but they also make the workplace better.  A few years back we hired two new medical assistants at the same time, they were wonderful women who had worked together in another practice … Continue reading

Getting Others To Contribute

Getting Others To Contribute

What inspires employees to think about what they can do to contribute to the overall success of the business?    Of course, there are probably many different answers, but I personally think one of the key elements for this to happen is to be led by someone who is doing their best at what they … Continue reading

5 Tips For Clearer Communication At Work

5 Tips For Clearer Communication At Work

As a business owner or manager have you struggled when you need to ask questions to your staff about their work task progress because you do not want to cause an employee to be on the defense?  Or do you ever wonder if your staff understand the instructions that they are being given and possibly … Continue reading

Disengaged Management

Disengaged Management

Often, when I have conversations with people I will ask about their employment and how they like their job.  I usually hear one of two things; “I love my job, or I hate my job.”  There are times when I might hear, “My job is okay, I am glad I have one, but it is … Continue reading

Looking To Get The Best From Your Employees?

Looking To Get The Best From Your Employees?

If you are a business owner or manager and have people who work for you in your business you have probably ask yourself more than once, “How can I get the best out of my employees when they are at work?”  I hear this question often when working or speaking with business owners. All business … Continue reading

Poor Management vs Poor Employee

Poor Management vs Poor Employee

If I asked 100 business owners and their managers what is one of the most difficult issues that they face in running a business I am pretty sure that 99.9% of them would say hiring good employees. Have you ever thought that you had hired the right employee for the job only to find out … Continue reading