Filed under Problem Solving

Old School Management Still Exists

Old School Management Still Exists

This past weekend at a conference I had the opportunity to present to medical office managers and administrators. There were three of us presenting together on a variety of topics from team building to creating a great work environment. After the session was over I was talking to a manager who said something that took … Continue reading

How to Deal With Difficult Customers

How to Deal With Difficult Customers

It seems as though in the past couple of weeks our office has had to handle situations with difficult people. Not only were these people a bit combative in their speech; they did not want to meet in the middle to understand our side of the situation. Encounters like this are always difficult, yet the … Continue reading

Persistence Paves The Way To Goals and Dreams

Persistence Paves The Way To Goals and Dreams

A couple of physician friends of mine, Drs. John Guiliana and Hal Ornstein, wrote an article recently titled “Put the P into Persistence.” One definition of persistence is; “to be determinedly repetitious, insistent, or tenacious.” With the pressures and stress that we encounter daily at our workplaces it is very easy to become discourage and … Continue reading

When Work Relationships Do Not Work

When Work Relationships Do Not Work

When coworker relationships are not good, maybe even are really bad, it not only affects the people who are directly involved, it affects the business as a whole. A long time ago a good and wise friend of mine told me “you don’t have to like everyone that you work with, you just need to … Continue reading

Is It A Problem or Dysfunction?

Is It A Problem or Dysfunction?

There are many areas of a workplace that can become dysfunctional.   From workplace culture to demanding workloads a dysfunctional workplace can mean nothing but trouble. Dysfunction not only causes problems for those who work there, but it affects the customers, who either get services or products from the business. When there is dysfunction in a … Continue reading

Turning A Bad Day Into A Good Day

Turning A Bad Day Into A Good Day

There are times when our day goes from good to bad.  Possibly from an interaction with another person or a disappointment in an expectation. Whatever caused the dark cloud to appear, it is important to realize that there are things you can do to make it disappear.  The last thing that you should allow is … Continue reading

You Grow When You Face Challenges

You Grow When You Face Challenges

Change in any area of our life brings on challenges.  Possibly it brings excitement, but it could bring fear.  Change at work can bring on a multitude of emotions even before the actual “change” has occurred.  We feed ourselves with thoughts of what the change will be like, yet we really do not know. Learning … Continue reading