Filed under Problem Solving

Wisdom From The Past

Wisdom From The Past

John H. Patterson, 1844-1922 I recently read about John H. Patterson, who was considered to be the father of modern salesmanship.  John Patterson was a great communicator and motivator who founded the National Cash Register Company (NCR).  He produced one of the first sales manuals in which he included his principles for communicating. As I … Continue reading

Warning Signs That Your Team Is Struggling

Warning Signs That Your Team Is Struggling

Working with teams of people are great when all is going well.  It is quite amazing how quickly things can turn from great to oh my gosh!  One team player stepping out-of-bounds or not following through with their tasks can cause a good team to go sideways fast. Sometimes things can happen very quickly, like … Continue reading

What Is Your Listening Potential?

What Is Your Listening Potential?

I attended a lecture recently and the speaker said that most people use only 25-35% of their listening potential. That is a pretty amazing fact in itself. We have the potential to become better listeners but for the majority of us we do not. There is a difference in speaking and listening rates. Speakers speak … Continue reading

Are You True To Your Word?

Are You True To Your Word?

So often we forget that we are accountable for what we say and do.  I hear colleagues say things and make promises with the intention of never keeping them.  They may not realize the impact that they are really having on those they work with, live with, and possibly lead. People may say things to … Continue reading

Handling Difficult People

Handling Difficult People

Today was an interesting day.  I had to make contact with a patient that was dissatisfied with our medical practice and release him from our practice’s care. Last week I heard this patient airing his dissatisfaction with the way our office handled its policies to one of our assistants.  I have to tell you that I … Continue reading

I Don’t Like My Coworker!

I Don’t Like My Coworker!

Yesterday I received a message from my Aunt who was sitting in a physician’s office waiting for her appointment.  She said that while she was waiting the office manager approached one of the assistants in the office to let her know that she would need to cover for one of her coworkers while she was … Continue reading

I Want To Do It Perfect!

I Want To Do It Perfect!

There are two common time wasters in the work place.  Those who are procrastinators and those who are perfectionists.  For those of us who fall in the middle working with both of these types can be a struggle.  Today we are going to look at some reasons why people may be perfectionist. Perfectionist – A person who … Continue reading

I Hate Feeling Uncomfortable

I Hate Feeling Uncomfortable

What is a comfort zone?  It is where we feel good, confident, we have minimal stress and anxiety there. Why not stay there it sounds like a comfortable, warm bed? Personal growth takes risk, stretching our normal boundaries, and sometimes fear, stress and anxiety.  Is the risk of these difficult feelings worth the benefits of … Continue reading

I Love My Job, I Hate My Job

I Love My Job, I Hate My Job

When you talk to people about their job you will usually hear one of two things; “I love my job or I hate my job.”  There are times when you might hear, “My job is okay, I am glad I have one, but it is just a job.” With the latest Gallup Poll showing that 70% … Continue reading