Filed under Problem Solving

The Price Of Poor Customer Service

The Price Of Poor Customer Service

Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look forward to going there to eat again and again. Now what do you think would happen if you went to your favorite restaurant and the staff seemed rushed and you had to sit … Continue reading

Making Changes

Making Changes

It is the time of year when people begin to think about changes they want to make in their life.  So often we want the change, but we are not willing to invest in what it would take to make it come about. We think the price is too hard to pay and end up talking ourselves out of the possibility … Continue reading

Suffering Burnout

Suffering Burnout

What do you do when you feel your life is your job and you only live to work? I was speaking with a gentleman recently that was expressing difficulty, not only at work, but in his life.  He did not see how he would ever catch up and move ahead at work to the point … Continue reading

Are You A Perfectionist?

Are You A Perfectionist?

I like getting things done and I like to do them correctly.  Many, many years ago I strived to do things perfectly, not to my satisfaction, but to the satisfaction of others and to hear their praise.  What a trap this became for me. Because if I did not hear praise I would think I … Continue reading

Feeling Down Lately?

Feeling Down Lately?

Have you noticed a change in your mood or maybe a coworker’s mood since the time change?  Maybe you or they seem sad, grumpy or overly tired. Many people experience these changes when it gets darker earlier.  It is called Seasonal Affective Disorder (SAD), which happens during this time of the year. I first heard of … Continue reading

Handling Difficult Employee Conversations

Handling Difficult Employee Conversations

As a manager or team leader you have probably had the opportunity to speak to one of your staff members regarding something not so pleasant, perhaps a need for discipline or correction. When conversations like this need to happen it is important that the, deliverer of the message, be in the right frame of mind … Continue reading

Do You Want The Right Answer?

Do You Want The Right Answer?

Have you ever been asked a question that seemed like the person asking it put very little thought into it before asking it?   You needed to reply with a question or two before you actually could understand what it was they were trying to find out. Asking the right question will lead to getting a … Continue reading

How Does The Road Look?

How Does The Road Look?

    “When all’s said and done, all roads lead to the same end. So it’s not so much which road you take, as how you take it.” ~ Charles de Lint Maybe, it is just that I am getting older, but the more I think about this quote the more I realize that it … Continue reading

Take Time To Enjoy Life

Take Time To Enjoy Life

How did the Holiday Season sneak up on us so quickly this year?  Thanksgiving is next Thursday in the U.S. and Christmas is just behind it. I guess it is time to start thinking how all of these special days are going to play out with family and friends. We have a special blessing this year … Continue reading

Do Not Be A Nasty Customer

Do Not Be A Nasty Customer

The Holiday season is rapidly approaching and with it comes the hustle and bustle of shopping. This is either a joy or dread to people depending on where they are at in their personal life and how they view the Holidays. When I was in high school I worked in a toy store during the … Continue reading