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Grow Your Service Level

Grow Your Service Level

Brendon Burchard said, “You grow into the service level you want to provide.”  We know it is our choice how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow … Continue reading

What Do You Do With Stink Bombs?

What Do You Do With Stink Bombs?

Problems are bound to come up, If it is not today or tomorrow, you can pretty much guarantee that the day after you will be faced with some sort of problem either at home or work.  My good friend, Rem Jackson the CEO of Top Practices says that you can expect 2-3 big stink bombs a year.  … Continue reading

Management Is Not For The Faint of Heart

Management Is Not For The Faint of Heart

Being in a management position is not for the “Faint of Heart.” (Definition: Lacking courage to face something difficult) Understanding the people we work with each day is difficult.  We think we understand what someone is asking or telling us only to find out that we did not. As a manager this can be an … Continue reading

Holiday Stress Outs

Holiday Stress Outs

This time of year can cause more stress for many of us. With approaching Holidays we may be taking on more than we actually have time to complete. It is hard to balance, work, family and a big Holiday Season. I have heard people actually stating that they cannot wait until the Holidays are over … Continue reading

Who Makes You Happy At Work?

Who Makes You Happy At Work?

Happy employees are more engaged employees. In turn, more engaged employees create a better workplace environment for all including their customers. Dale Carnegie and MSW did a study on over 1500 employees, to dig further into what creates engaged employees, and what key attributes are present within these engaged employees. Some startling employee engagement statistics revealed … Continue reading

Choose To Live

Choose To Live

Often times we will wake up and just let the day happen.  We begin our work and let the day unfold with no real input as to what we would like the result to be at the end of the day. There are two ways we can face life: We just let it happen and … Continue reading

Do You Want To Grow?

Do You Want To Grow?

This morning, while walking on my treadmill, I was watching a Brendon Burchard video on Youtube on “How to learn faster.”  We live in such a “fast everything” age and we all want to accomplish so much during our lifetime. Brendon made a great point in this video when he stated, “You have to invest each … Continue reading

Today Will Be Awesome!

Today Will Be Awesome!

There is a blog called Marc and Angel Hack Life.  They have a post that caught my attention called “101 short stories that will leave you smiling, crying and thinking.” This post came from their sister site “Make Me Think” (MMT) where people post these amazing short true segments that will stop you in your tracks. … Continue reading

Go From Warm To Boiling

Go From Warm To Boiling

Managers and leaders can struggle to get their staff motivated to perform at their highest level.  I learned a long time ago that as a leader I can only inspire my people and that motivation comes from within. Employees need to be self-motivated in order for them to personally succeed at work.  We (managers and … Continue reading

Why Can’t I Remember…

Why Can’t I Remember…

There are times when I think my memory is failing me and it is scary.  These times usually happen when there is a lot on my plate and more is being piled on. A friend of mine once told me this is called “input overload stress syndrome.” I had never heard of it, but it … Continue reading