No one staff member should ever be indispensable to a practice. All staff members should beequally trained in their position and then some. Every staff member should learn certain job tasks and procedures besides their own daily job tasks.Remember, this is why we developed protocols. There is a certain danger in having some tasks onlylearned … Continue reading
As a business owner or manager your expectations of those that work for you are to be productive. Many times, people are less productive because of their work environment, this is a proven fact. Just think about it for yourself, don’t you work better if you are happy with where you are working? People respond … Continue reading
If you work with people, then you have had to deal with conflict of some sort. Conflict is neither good nor bad, it is just conflict. It is how people handle the conflict that will determine if it leads to a positive or negative outcome. Conflict is bound to happen at work. We have our … Continue reading
Randy Pausch the author of The Last Lecture, died on July 25th, 2008. If you have never watched the last lecture or read the book I highly recommend that you do. The lessons Randy teaches are life changing. His story is simply inspiring and amazing. The video of his lecture online has had over 15 million … Continue reading
Clear and caring communication in the workplace almost sounds like an oxymoron since it sounds logical and easy, but really is not and often doesn’t happen. When you think about how many actual relationships there are in your workplace the thought of having anything being communicated clearly to everyone is quite a feat, speaking in … Continue reading
When working with business owners I will often get asked the question, “What’s up with my employees?” Usually after talking with them or management staff person I will find out the problem is that the employees are not engaged with their job or the business as the owner would expect. Business owners know that the … Continue reading
Peter Drucker has been called by many “The inventor of Modern Management.” He has written multiple books on the topic and believed it was the people working together that made the magic happen in organizations, no matter the size. He found that successful people whether they were the business owners, managers or employees all followed … Continue reading
Building working relationships with those we work with each day is very important. Not only do these relationships make our work life better, but they also make the workplace better. A few years back we hired two new medical assistants at the same time, they were wonderful women who had worked together in another practice … Continue reading
What inspires employees to think about what they can do to contribute to the overall success of the business? Of course, there are probably many different answers, but I personally think one of the key elements for this to happen is to be led by someone who is doing their best at what they … Continue reading
As a business owner or manager have you struggled when you need to ask questions to your staff about their work task progress because you do not want to cause an employee to be on the defense? Or do you ever wonder if your staff understand the instructions that they are being given and possibly … Continue reading
Practical Practice Management A Division of Top Practices 