What inspires employees to think about what they can do to contribute to the overall success of the business? Of course, there are probably many different answers, but I personally think one of the key elements for this to happen is to be led by someone who is doing their best at what they … Continue reading
Often, when I have conversations with people I will ask about their employment and how they like their job. I usually hear one of two things; “I love my job, or I hate my job.” There are times when I might hear, “My job is okay, I am glad I have one, but it is … Continue reading
If you are a business owner or manager and have people who work for you in your business you have probably ask yourself more than once, “How can I get the best out of my employees when they are at work?” I hear this question often when working or speaking with business owners. All business … Continue reading
As a business owner or manager how aware are you of your team members workloads, possible dilemmas or the stress that go with them? Many times, as managers or business owners we are so focused with our own workload that we fail to see when others need a helping hand. Oftentimes your staff will not … Continue reading
Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers. Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading
A leadership role is not given to someone, it is something that they earn and are called to fulfill. In the workplace many times this is done in reverse. Someone is promoted or hired in to be a manager, supervisor or director and yet they have never held such a role (or had any training) … Continue reading
“There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.” ~ W. Clement Stone I’m sure we all have been around people with positive and negative attitudes. Which do you prefer to hang out with? … Continue reading
“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers I have found that some are not willing … Continue reading
Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading
For the past two weeks I have been teaching in our Virtual Practice Management membership group lessons we can learn from the story “A Christmas Carol” by Charles Dickens, that can make us better managers or business owners. This week we took a look at the chapter which Ebenezer Scrooge is visited by the “Ghost … Continue reading
Practical Practice Management A Division of Top Practices 