Filed under Staff Motivation

Employee Value

Employee Value

When working with small business owners and their managers I often will hear that they struggle with getting their staff to really own their job tasks.  My first question to them when I hear this is “Do they know their purpose in the business?” and this question is followed by “Do they know how much … Continue reading

Who Helps You?

Who Helps You?

I posted this story about Charles Plumb’s parachute a long time ago, but felt it was worth repeating as a reminder that it is not us alone that makes our office, department or business a great one.  Say, thank you today to those who have worked alongside you all week-long. As a business owner, manager or … Continue reading

Better Management for Better Customer Care

Better Management for Better Customer Care

People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their team feel safe, and in return the team will work hard together to produce the desired results of the business and give excellent customer care in all aspects of their job duties. There … Continue reading

Showing Respect At Work

Showing Respect At Work

Lack of respect in the workplace happens more than we would like to think.  One would hope that people would demonstrate respect for one another when working together. Often times the lack of respect shown by employees to each other is due to the fact that they are not shown respect by the management personnel. … Continue reading

Feeling Frustrated At Work

Feeling Frustrated At Work

Even when you like your job, there are times that you will find yourself frustrated with a task, change or issue at work. At times you may even feel like you have had enough and contemplate leaving.  But you don’t. What is it that makes you stop from leaving? Is it that you realize that … Continue reading

What Is Your Company’s Personality?

What Is Your Company’s Personality?

  The culture of your company leaves a fingerprint on your customers.   Your culture is unique only to your company and those that work there.  Your culture could be thought of as the company’s personality. We all have met a lot of people, some with great personalities and some with so-so personalities. Have you thought … Continue reading

Others Ideas At Work

Others Ideas At Work

At a conference last weekend I was speaking with a few office managers on the topic of being open to the ideas of staff members when they think of new or better ways of doing things in the office. This end up being a very interesting conversation as some managers thought they have been placed … Continue reading

Lonely and Stressful at Work

Lonely and Stressful at Work

Workplace relationships can make or break your day.  Whether you work with a few or many, if people do not get along well it can be felt by everyone, even your customers. It is very stressful if you do not have friendly workplace relationships.  Work becomes a dread because you have no one to interact with … Continue reading

Do They Understand What You Mean?

Do They Understand What You Mean?

When talking to an office manager recently, she admitted she was having problems with her staff members completing tasks she had assigned them.  She felt it really was not her staff’s fault as much as it was hers and how she gave instructions. When it came to delegating to her staff members, she would become a little nervous thinking … Continue reading

Make A Difference At Work

Make A Difference At Work

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, good example would be customer service.  … Continue reading