Filed under Staff Motivation

What’s Up With My Employees?

What’s Up With My Employees?

When working with business owners I will often get asked the question, “What’s up with my employees?” Usually after talking with them or management staff person I will find out the problem is that the employees are not engaged with their job or the business as the owner would expect. Business owners know that the … Continue reading

Getting Others To Contribute

Getting Others To Contribute

What inspires employees to think about what they can do to contribute to the overall success of the business?    Of course, there are probably many different answers, but I personally think one of the key elements for this to happen is to be led by someone who is doing their best at what they … Continue reading

Looking To Get The Best From Your Employees?

Looking To Get The Best From Your Employees?

If you are a business owner or manager and have people who work for you in your business you have probably ask yourself more than once, “How can I get the best out of my employees when they are at work?”  I hear this question often when working or speaking with business owners. All business … Continue reading

Keeping Work Standards High

Keeping Work Standards High

Having a bad day at work? We all have had them, and when we do, our performance is less than the standard. We know this and because we are ethical and hold high standards for ourselves, we make sure the next day we pick it up and get back on top of our game giving … Continue reading

Team Death, Dread and Doom

Team Death, Dread and Doom

As a business owner or manager how aware are you of your team members workloads, possible dilemmas or the stress that go with them?  Many times, as managers or business owners we are so focused with our own workload that we fail to see when others need a helping hand.  Oftentimes your staff will not … Continue reading

The Stories Our Customers Will Tell

The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading

The Benefits Of Sharing At Work

The Benefits Of Sharing At Work

“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers I have found that some are not willing … Continue reading

Make Great Stories For Others To Tell

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading

Coaching Your Team

Coaching Your Team

If you’re called to lead, coach, manage or supervise, these simple rules will help you be the kind of leader your staff will respect and respond to: Great coaches rally the whole team together. Coaches don’t rally only a few members of the team; they rally them all. Great coaches believe all team members are equal, … Continue reading