A few years ago a colleague sent me a link to an article on the Forbes website called “Top Ten Reasons Why Large Companies Fail to Keep Their Best Talent.” I found this recently and read it again. As I read through the 10 reasons, I clearly understood that the reasons they gave not only … Continue reading
Having a bad day at work? We all have had them, and when we do, our performance is less than the standard. We know this and because we are ethical and hold high standards for ourselves, we make sure the next day we pick it up and get back on top of our game giving … Continue reading
As a business owner or manager how aware are you of your team members workloads, possible dilemmas or the stress that go with them? Many times, as managers or business owners we are so focused with our own workload that we fail to see when others need a helping hand. Oftentimes your staff will not … Continue reading
Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers. Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading
“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers I have found that some are not willing … Continue reading
Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading
If you’re called to lead, coach, manage or supervise, these simple rules will help you be the kind of leader your staff will respect and respond to: Great coaches rally the whole team together. Coaches don’t rally only a few members of the team; they rally them all. Great coaches believe all team members are equal, … Continue reading
If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” … Continue reading
Happy Monday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.” I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at … Continue reading
I work in a private practice medical office and over the past 5-6- weeks things have changed a lot. I am sure you probably are experiencing changes also with your business or place of employment. Many people are either furloughed, laid off, or working reduced hours. Businesses are closed and are now trying to figure … Continue reading
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