Filed under Teamwork

It Is Still About The Customer Experience

It Is Still About The Customer Experience

With everything that is going on in our work world during this time, it can be difficult to keep employees engaged with their job tasks and the desire to give great customer service. Taking the time to communicate daily with your team talking about your businesses current situation and any job concerns they may have … Continue reading

Leading The Team In Interesting Times

Leading The Team In Interesting Times

I work in a private practice medical office and over the past 5-6- weeks things have changed a lot. I am sure you probably are experiencing changes also with your business or place of employment. Many people are either furloughed, laid off, or working reduced hours.  Businesses are closed and are now trying to figure … Continue reading

Vision And Purpose At Work

Vision And Purpose At Work

If you are in a position at work where you are required to train others do you find it easy?  I have been training for over 23 years and there are many things that I have learned over the past two decades that have made training not only easier, but it has made the person … Continue reading

Transparency Builds Trust

Transparency Builds Trust

Effective leadership is one of the necessary ingredients to make a business run more efficiently and to create a great work environment.  I know what you are probably thinking, I really don’t have time to think about leadership I need to run a business.   This is true but if you really want a business that … Continue reading

Developing A Workplace Vision

Developing A Workplace Vision

Today, on my coaching call with members of the Virtual Practice Management Institute I talked about workplace/business visions.  The main point I was making is if the employees do not know the vision/mission of the business how can employers expect them to buy in and become engaged with the business? First and foremost he business … Continue reading

Helping To Motivate One Another

Helping To Motivate One Another

A common mistake business owners and managers make is thinking what motivates one person on their team will motivate everyone on the team.  This just is not so. Each person is different thus what makes them tick and desire to perform can be quite different. For most people their motivation to do things is intrinsic, … Continue reading

How Is Your Likeability?

How Is Your Likeability?

  We have all had encounters with businesses that we wondered “how do they keep their doors open?” They had either bad employees, made it hard to business with them, or their service from A-Z was very poor. We have also worked in businesses that we encountered business owners, managers, or co-workers that were anything … Continue reading

Ask Why…

Ask Why…

“A business has to be involving, it has to be fun, and it has to exercise your creative instincts.” ~ Richard Branson People do not want to keep job hopping until their find the “Perfect Company” to work for that would provide the three aspects described above, involving, fun and creative. What they can do … Continue reading