“We must remember we are not the sum of our intentions but of our actions.” ― Brendon Burchard As you encounter others today whether it be a work, or otherwise, remember that you are what your actions speak. Far too often we forget that as humans we hear with our eyes. It is what we … Continue reading
When working with a group of people it can be difficult to get everyone on the same boat and rowing in the same direction at the same time. Often this is due to a lack of leadership with a passion for what they do and a clear understanding of what the purpose of the team … Continue reading
“The impulse to keep to yourself what you have learned is not only shameful, it is destructive. Anything you do not give freely and abundantly becomes lost to you. You open your safe and find ashes.” ~ Annie Dillard In my years of working with other managers I have found that some are not willing … Continue reading
Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading
If you’re called to lead, coach, manage or supervise, these simple rules will help you be the kind of leader your staff will respect and respond to: Great coaches rally the whole team together. Coaches don’t rally only a few members of the team; they rally them all. Great coaches believe all team members are equal, … Continue reading
No matter what business you are in all business owners and managers want their workplace run more efficiently and more profitably. We usually expect problems and hope to avoid them in one way or another, but what if instead of just expecting problems to “Pop” up you gather your team and look for problems to … Continue reading
If your job includes overseeing others to make sure tasks to run the business are getting done, then you really want to have people on your team that are engaged in order to get the best performance from them. One of the first things that comes to our mind when we hear the word “engaged” … Continue reading
As I mentioned a couple of posts ago, we have been covering the topic of “building Trust” with our work team in a private group I coach through Top Practices Practice Management. One of the topics we discussed this week was the importance of creating a circle of safety at work with our team. You … Continue reading
Generational differences can affect a business in many ways. One of the biggest issues with a multigenerational team is unrealistic expectations due to lack of understanding of each other’s views. People tend to believe that everyone should think the same way they do as the following situation that occurred in our medical office a few … Continue reading
Happy Monday to you all! This week in a private coaching group with Top Practices Virtual Practice Management Institute I will begin a 4-week series on “Team Trust.” I thought I would share some key points to developing trust within any work team. Trust among team members is necessary for the team to function at … Continue reading
Practical Practice Management A Division of Top Practices 