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The Art of Customer/Patient Service

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations … Continue reading

Saturday Thought…..

Saturday Thought…..

Do not be afraid to pursue your dreams.  Life only happens once and no one is guaranteed how much time they have.  If you can think it, and have the true desire to pursue it, you can make it happen.  If you get discouraged just read about Walt Disney and all the obstacles he faced … Continue reading

How to Release Anxiety and Stay Present 


How to Release Anxiety and Stay Present 


Happy Wednesday to you all!  I have been blogging for 10 years now and it has been such a great adventure as I have met many of you.  Now I haven’t personally met you but many of us have become blogging friends and even connect through other social media platforms where we have shared pictures … Continue reading

How Is Your Medical Practice Working?

How Is Your Medical Practice Working?

As many of you know I have been a Practice Management Consultant for many years.  I also work with my partners Rem Jackson and Dr. Peter Wishnie at Top Practices.  One of the biggest struggles we come across when working with our doctors is them having the time to come up with solutions to many … Continue reading

10 Ways Germs Are Passed At Work

10 Ways Germs Are Passed At Work

We need to work so we all want to stay healthy, especially during this time of bad flus and viruses.  There are certain way that we can help from spreading germs while at work. Think about your workspace, if you are the only one using the space it is easier to keep it clean.  If … Continue reading

Goal Planning

Goal Planning

Last month I began to review the goals that I had set to complete in 2019.  Several I made it to the finish line, but there were several that I either had started and stopped or never started in the first place.  What is great about writing your goals down is that you can review … Continue reading

Christmas Lights, What’s The History?

Christmas Lights, What’s The History?

Here is a little history lesson if you didn’t know where the tradition of decorating houses at Christmas came from… I didn’t The last few nights on my way home from work, I have noticed more and more houses being decorated with Christmas lights.  Some houses are very extravagant and others are very simple. Nonetheless … Continue reading