Tagged with customer satisfaction

Prepare To Provide Excellent Customer Service

Prepare To Provide Excellent Customer Service

The key to a successful business it to be able to attract customers, satisfy them, and retain them for future business.  Giving great customer service also must have ways to be able to WOW your customers so they send their friends and family your way. During the Holiday Season it is very important for those … Continue reading

What Do Your Customers See When You Talk?

What Do Your Customers See When You Talk?

According to communication experts, the words we speak or hear are only part of the way we communicate with one another.  These experts suggest that in face-to-face situations, at least 70 percent of what is communicated is done without speaking a word.  This is called nonverbal communication. (But it speaks volumes!) I think sometimes we … Continue reading

The Price Of Customer Loyalty

The Price Of Customer Loyalty

A couple of weeks ago I shared about Attitude and Self-awareness and used some references from Jeffrey Gitomer’s book “The Yes Attitude.” This week I am at a conference in Las Vegas, where many of the lectures that I will be giving and listening to will be about “Patient Satisfaction” or “Customer Service.” I thought … Continue reading

Customer Value Equals Customer Satisfaction

 Everyone loves to feel important, especially when it comes to giving your hard-earned money to a business.  Knowing that you are appreciated by those you do business with makes you want to continue to do business with them.  It always makes me feel good when I go into a local shop and the clerks call … Continue reading