Tagged with Customer service

Effective Business Marketing

Effective Business Marketing

Marketing is a must for any business and medical practices are businesses.  There are many ways to market your practice (see link below), but one of the most effective ways to keep people coming back to your practice is with internal marketing done face-to-face or over the phone by the people who work in your … Continue reading

Thank you! (Is it that hard?)

Thank you! (Is it that hard?)

I was talking with a colleague about employees and how to inspire them to do their best. One of the suggestions I had was to let their staff know how much they are appreciated and to tell them thank you each day for their contribution to the success of their business. I was a bit … Continue reading

Creating A More Productive Workplace

Creating A More Productive Workplace

As a business owner or manager your expectations of those that work for you are to be productive.  Many times, people are less productive because of their work environment, this is a proven fact.  Just think about it for yourself, don’t you work better if you are happy with where you are working?  People respond … Continue reading

“A Bad Apology Is Worse Than No Apology

“A Bad Apology Is Worse Than No Apology

Randy Pausch the author of The Last Lecture, died on July 25th, 2008.  If you have never watched the last lecture or read the book I highly recommend that you do.  The lessons Randy teaches are life changing.  His story is simply inspiring and amazing.  The video of his lecture online has had over 15 million … Continue reading

Do What You Do So Well….

Do What You Do So Well….

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. At work a good example would be customer service.  If … Continue reading

Neat and Tidy, As Walt Always Said

Neat and Tidy, As Walt Always Said

No matter what type of job we have if the public sees us our appearance has influence on the company we work for. It is human nature to make these types of judgments even when once they pop into our mind we try to discard them. Our eyes are quick to transmit to our brain … Continue reading

Thinking Positive to Find Solutions

Thinking Positive to Find Solutions

Metaphysical theorist will tell you that whatever you focus on is the thing that expands. If we think about this and apply it to negative or difficult situations that come up at work, we then are expanding the negative. If we choose to focus on what we do right and what great systems we have … Continue reading

The Stories Our Customers Will Tell

The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading

Make Great Stories For Others To Tell

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading

The Art of Customer/Patient Service

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations … Continue reading