While people need and want products or services they are looking for memorable experiences when doing so. All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations … Continue reading
Almost all businesses depend on people. Many need people to work at the business, or to shop at their business and people to promote and market their business. Whether it is customers, patients, clients or coworkers that you work with they all deserve to receive the best service that “you” can give each day. How … Continue reading
Brendon Burchard said, “You grow into the service level you want to provide.” We know it is our choice how we present ourselves each day at work with our customers and coworkers. But, I think the message that Brendon is trying to get across though is that we need to make the effort to grow … Continue reading
Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we … Continue reading
Last week I wrote about the “less than good” customer service I received from a couple of hotels I stayed in on a recent trip. Today, I thought I would give a tip on how you can rate your customer service skills to keep them in tip-top shape. Unless you work alone with no contact … Continue reading
Good Morning to you all! I just returned from a business trip to Italy, my favorite country to visit. Traveling, no matter how far, is an experience, one that has many lessons we can learn from and this trip was no different. My take away from this trip was, if you can get away with … Continue reading
People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their team feel safe, and in return the team will work hard together to produce the desired results of the business and give excellent customer care in all aspects of their job duties. There … Continue reading
There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, good example would be customer service. … Continue reading
You really can learn a lot by watching and listening to people as they are conducting business. I am always looking for stories that possess a lesson for me to learn and one that I can share. Often on the way to work I will stop by the local grocery store and pick up bagels … Continue reading
“I just love this quote” What positive impact can I have today? How can I make today better in my work environment, for my customers, co-workers and employers? By taking time to think about what we can do to make a better day for everyone that we come in contact with makes a huge difference in not only … Continue reading
Practical Practice Management A Division of Top Practices 