Tagged with Customer service

When Poor Service Is Delivered

When Poor Service Is Delivered

Good Morning to you all! I just returned from a business trip to Italy, my favorite country to visit.  Traveling, no matter how far, is an experience, one that has many lessons we can learn from and this trip was no different. My take away from this trip was, if you can get away with … Continue reading

Better Management for Better Customer Care

Better Management for Better Customer Care

People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their team feel safe, and in return the team will work hard together to produce the desired results of the business and give excellent customer care in all aspects of their job duties. There … Continue reading

Make A Difference At Work

Make A Difference At Work

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, good example would be customer service.  … Continue reading

Be Patient With Yourself

Be Patient With Yourself

“I just love this quote”   What positive impact can I have today? How can I make today better in my work environment, for my customers, co-workers and employers?  By taking time to think about what we can do to make a better day for everyone that we come in contact with makes a huge difference in not only … Continue reading

Happy Workplace, Happy Employees, Happy Customers

Happy Workplace, Happy Employees, Happy Customers

Where do you draw the line when it comes to the responsibility of providing workplace happiness?  While there is much proof that productivity is higher in a workplace where everyone is happy, who is responsible for making it happen? If a business owner is doing their part by providing a healthy, ethical, and safe environment, isn’t … Continue reading

The Price Of Poor Customer Service

The Price Of Poor Customer Service

Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look forward to going there to eat again and again. Now what do you think would happen if you went to your favorite restaurant and the staff seemed rushed and you had to sit … Continue reading

They Feel Your Attitude

They Feel Your Attitude

One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude and that will either enable you to connect and win them over or it will alienate them from you.”  Connecting with others takes time and energy.  It is important … Continue reading

Six Questions For A Better Business

Six Questions For A Better Business

As a business owner or manager have you ever asked your employees what they like most about their job and why? Do you know if they are interested in learning more about the business and would like to get additional training?  Or have you asked them if there is something you can do to make their job more … Continue reading