Tagged with Customer service

Happy Workplace, Happy Employees, Happy Customers

Happy Workplace, Happy Employees, Happy Customers

Where do you draw the line when it comes to the responsibility of providing workplace happiness?  While there is much proof that productivity is higher in a workplace where everyone is happy, who is responsible for making it happen? If a business owner is doing their part by providing a healthy, ethical, and safe environment, isn’t … Continue reading

The Price Of Poor Customer Service

The Price Of Poor Customer Service

Think of your favorite restaurant, you love the food, the staff is friendly and attentive and the atmosphere is wonderful. You look forward to going there to eat again and again. Now what do you think would happen if you went to your favorite restaurant and the staff seemed rushed and you had to sit … Continue reading

They Feel Your Attitude

They Feel Your Attitude

One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude and that will either enable you to connect and win them over or it will alienate them from you.”  Connecting with others takes time and energy.  It is important … Continue reading

Six Questions For A Better Business

Six Questions For A Better Business

As a business owner or manager have you ever asked your employees what they like most about their job and why? Do you know if they are interested in learning more about the business and would like to get additional training?  Or have you asked them if there is something you can do to make their job more … Continue reading

No Time Like The Present

No Time Like The Present

I have a lot of fun going into places of business and observing the behavior of the employees when they interact with customers. You really can learn a lot by watching and listening to people as they are conducting business.  For me, I am always looking for stories that possess a lesson I can learn … Continue reading

Are You Reliable?

Are You Reliable?

“Undertake not what you cannot perform, but be careful to keep your promise.” ~ George Washington How many times have you been disappointed by a business that promised you something and then failed to deliver? I am sure we all have been there, but when is happens we tend to lose our “faith” in their promises and … Continue reading

Connecting With People

Connecting With People

I really enjoy going into places of business and observe the behavior of the employees when they are interacting with customers. You really can learn a lot by watching and listening to people as they are conducting business.  For me, I am always looking for stories that possess a lesson for me to learn and … Continue reading

An Apology To Save Your Customers

An Apology To Save Your Customers

If you serve customers or clients you are in the service industry and understand that 100% satisfaction is the goal to aim for when serving customers.  Our goal is 100% satisfaction, but there are those times that we fail and even though it may only be 1% of the time, those are the situations that … Continue reading

How To Start The Week Out Right

How To Start The Week Out Right

For me Sunday evenings are saved for thoughts of the week to come.  I like to think about what I have on my calendar and prepare myself for any challenges that may be coming.  Starting the week out on the right foot is a big help to making it go smoother.  I was wonder what … Continue reading

How Are Your Customers Treated?

How Are Your Customers Treated?

Every business depends on customers of some type.  Without them they would no longer be in business.  It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I … Continue reading