Tagged with customer service training

The Art of Customer/Patient Service

The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations … Continue reading

Passing Along Compliments

Passing Along Compliments

Every time we have a personal or professional encounter with someone we have the opportunity to make an impression on them about who we are and what we represent. Often there are those who do not even give this reality a thought.  They just go through the motions of whatever their business task is with … Continue reading

Poor Customers Service Speaks Loudly

Poor Customers Service Speaks Loudly

Having good employees should not be the exception, it should be the rule. Recently I had an experience with a company that we hired to do work for us. I can say that 90% of the people we came in contact with were good, it was the 10% that made the decision for us never … Continue reading

Customers Remember Good Service

Customers Remember Good Service

“People may not remember exactly what you did or what you said, but they will always remember how you made them feel.” ~author unknown Not too long ago on a day business trip, upon landing at the airport I asked an information person if I could walk to the hotel where the meeting was being … Continue reading