Tagged with customers

Providing Average Customer Service

Providing Average Customer Service

We are all customers of some type of consumer business and as a customer we should try to be as understanding as possible when we encounter “not so good service.” We all know that there are times when poor customer service happens even when the employee or employer tries their best. Maybe they became short-handed … Continue reading

Customer’s With Unrealistic Expectations

You would think after 15 years of managing a medical office that I would get use to patients/customers with unrealistic expectations, but I haven’t.  For example today a new patient showed up for their appointment and handed the front office assistant an expired insurance card.  When questioned about the expiration date she said that it … Continue reading