All employers want great employees. Yet it seems that a lot of the employers I speak to their number one issue is employee problems. What I find interesting is that I rarely hear employers talk about how great their employees are and it makes me wonder if the employees know what value they have in … Continue reading
I don’t think I am much different from any other manager when it comes to having a difficult conversation with a staff member. When it has to be done, it has to be done, there is no way to resolve the problem unless you confront and work through it with the person who is causing … Continue reading
Are Sue and Annie at it again? You can always tell because the desk drawers close a little harder, the phone is hung up a more abruptly and there is that bad smell of tension in the air. What happened this time? You are wondering what you can do to help resolve it so that … Continue reading
Recently, at a conference I was talking with some office managers and the issue of employee accountability kept coming up. It seemed as though many of these managers were having the same issues with employees being trained to follow the office protocols, yet often they would fail to keep some of them. One manager said … Continue reading
Being in a management position I cannot say that I enjoy confrontations with my employer or staff members. Although, over the years I have become better at handling confrontation when it does happen, and at times have enjoyed the challenge of turning the situation around positively. There are a few techniques that I have learned … Continue reading
As a manager or team leader you have probably had the opportunity to speak to one of your staff members regarding something not so pleasant, perhaps a need for discipline or correction. When conversations like this need to happen it is important that the, deliverer of the message, be in the right frame of mind … Continue reading
When you work with people, more likely than not, you will at some time have a problem or disagreement that needs to be addressed. If you are like most people you dread these types of interactions, as no one really likes conflict with a coworker. A long time ago, I received good advice when it comes … Continue reading
Working with teams of people are great when all is going well. It is quite amazing how quickly things can turn from great to oh my gosh! One team player stepping out-of-bounds or not following through with their tasks can cause a good team to go sideways fast. Sometimes things can happen very quickly, like … Continue reading
As a manager handling issues in the office is probably one of the tasks that we wish we did not have to deal with. Over the years, I have found that by meeting with my team every day I can talk about issues that came up the day before with the team with ease. Even … Continue reading
As a manager or business owner it is important to respond to employees as soon as possible when they have questions, concerns or problems. When employee issues are put off and not addressed in a timely fashion there is the risk of creating a bigger, more complex problem or even loss of a valued employee, … Continue reading
Practical Practice Management A Division of Top Practices 