If you ask any manager they will tell you that it is almost impossible to give an actual accounting of what each employee does, every minute of the day, unless they are micromanaging their staff. Managers do know what their staff’s job tasks and responsibilities are, and they should know if they are being completed … Continue reading
Tagged with employee problems …
How Are Your Customers Treated?
Every business depends on customers of some type. Without them they would no longer be in business. It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I … Continue reading
When I notice that one of my staff has a problem they are dealing with, I want to step in to help them fix it (make things better for them). Training and helping them is part of my job as a manager. Stepping in all of the time is not the right thing to do … Continue reading
Responding To Employee Needs
Yesterday’s post presented that great managers/employers use active listening skills when communicating with their employees to obtain greater understanding. Having heard what your employees have said, more often than not, will require a response from you. Second on the list of attributes great managers/employers have is: * Responding to employees as soon as possible when … Continue reading
Even The Smallest Change Can Be Upsetting
Today I heard one of our assistants struggling with putting an insurance form in an envelope and asked him what the problem was. He said that the window on the front of the envelope was different from usual and that when he folded the form to go inside the address didn’t fit in the window … Continue reading
What Do You Prescribe For An Unhappy Employee?
I recently was talking to a woman who told me that she loved what she does at work, but is so unhappy because the management is so poor. She said that it is not only her that is unhappy, but most of the crew she works with feels the same. At meetings the crew has … Continue reading
Managerial Lessons Learned From A Computer Virus
As a manager I am sure you are always looking for ways to improve your managerial skills. Over the past couple of days I have faced a trial that really gave me a few good managerial tips to live by. The other night I was reading a good blog post on leadership and decided that … Continue reading
Tackling Poor Employee Performance
We all have bad days at work when our performance is less than the standard, but hopefully the next day we pick it up and get back on top of our game giving our best at work. But what happens when poor performance starts to become regular performance? I am sure we have all worked … Continue reading
Can Being A Nice Manager Hurt Your Career?
I read this interesting article on the CareerBuilder site about being nice and being in a management position. Not always does being a nice guy pay off, in fact, it can hurt your career. What it actually comes down to is balance and being a leader who can handle challenging people and situations. Management and leadership … Continue reading
Solving Problems and Making Good Decisions
Are you good at solving problems and making the right decisions at work? Sometimes I get a bit stressed when it comes to these two subjects because I don’t want to make mistakes that could be costly, either financially or by causing employee issues. Depending on the type of problem, “thing versus human” the stress … Continue reading