I want to thank all of those who either attended our “Facebook Live” webinar or have watched my partner Dr. Peter Wishnie and myself’s last webinar on “Getting your Practice back on Track.” If you work in any type of Medical Practice, or are in the Healthcare Industry I would like to invite you to … Continue reading
All employers want great employees. Yet it seems that a lot of the employers I speak to their number one issue is employee problems. What I find interesting is that I rarely hear employers talk about how great their employees are and it makes me wonder if the employees know what value they have in … Continue reading
A couple of months ago I went to a conference and part of the requirement for managers in my state was to take a 2-hour course in Sexual Harassment and Workplace Harassment. It was very informative and I had great information to take back to my staff for a meeting on these two topics. Our … Continue reading
Morning huddles with your team are a great way to start your day! Tina@Toppractices.com Top Practices Virtual Practice Management Institute
“I posted this blog several years ago and was reminded of the lesson I learned from my mother as I began training a new employee last week. It is important that we develop good training systems and programs in our workplace to not only make the business run better, but to teach valuable work standards … Continue reading
Last week I wrote about the “less than good” customer service I received from a couple of hotels I stayed in on a recent trip. Today, I thought I would give a tip on how you can rate your customer service skills to keep them in tip-top shape. Unless you work alone with no contact … Continue reading
At a recent meeting I was talking with a couple of office managers and the topic of employee policy manuals came up. I asked them if they had them and if so, what types of policies did they have. Sharing ideas with colleagues is a great way to learn what could work better in your … Continue reading
Recently, at a conference I was talking with some office managers and the issue of employee accountability kept coming up. It seemed as though many of these managers were having the same issues with employees being trained to follow the office protocols, yet often they would fail to keep some of them. One manager said … Continue reading
People will follow, trust and work harder for managers who they believe have their best interest in mind. Ethical managers make their team feel safe, and in return the team will work hard together to produce the desired results of the business and give excellent customer care in all aspects of their job duties. There … Continue reading
One of the best ways to get your staff’s attention when you are trying to get a point across is to tell a story. I love telling stories, especially ones that move people to action. I have the opportunity when I lecture and consult with clients to hear all types of stories and will write … Continue reading
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