This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading
We are all customers of some type of consumer business and as a customer we should try to be as understanding as possible when we encounter “not so good service.” We all know that there are times when poor customer service happens even when the employee or employer tries their best. Maybe they became short-handed … Continue reading
The culture of your company leaves a fingerprint on your customers. Your culture is unique only to your company and those that work there. Your culture could be thought of as the company’s personality. We all have met a lot of people, some with great personalities and some with so-so personalities. Have you thought … Continue reading
Is your job predominantly to interact with customers? If so, there are a few key thoughts that are necessary to keep in the forefront of your mind in order to give customers the service they deserve. The first and probably the most important is how you feel about what you do each day at work. Do … Continue reading
One of my favorite authors is John Maxwell. One of my favorite quotes of his is, “People may hear your words, but they feel your attitude and that will either enable you to connect and win them over or it will alienate them from you.” Connecting with others takes time and energy. It is important … Continue reading
The most important ingredient in marketing to make a business grow is customer service. If you have poor customer service your bottom line will definitely show it. While it is not always easy to get the buy-in from all team members to give great customer service, it is essential, not only to the growth of … Continue reading
“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly. Fun is a stimulant to people. They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating … Continue reading
There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not to mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. Or at work, good example would be customer service. … Continue reading
I went into our local dry cleaners the other day. The clerk walked up to the counter asked my name, counted my clothing items, took my money and never once did I see her eyes. If your business has customers, then you are in the customer service business. Each encounter with a customer or … Continue reading
In the instant demand world that we live in, where many times our customer service is done in a matter of a few minutes. We really need to be on our toes to give our customers the best service possible during our brief encounters in order to build relationships and earn their loyalty. Below are … Continue reading
Practical Practice Management A Division of Top Practices 