Tagged with great customer service

What If You Were The Customer?

What If You Were The Customer?

Have you ever wondered what it would be like to be a customer coming into your place of business to either purchase something or receive a service? How do you know what your customers are experiencing if you never have put yourself in their shoes? Many businesses use “shoppers” on a regular basis so that … Continue reading

What Keeps Customers Coming Back?

What Keeps Customers Coming Back?

Whether you work in a retail store, restaurant, doctor’s office, or some other industry that has customers, you know that it is the customer that pays your salary.  Consumers have the choice, most of the time, as to where they go for services, or supplies.  As a business person once they are in your door, … Continue reading

What Do Customers Want?

What Do Customers Want?

Just think about when you go to a store or a site online, what is it that you want? You want help to get whatever it is that you need, whether it is a service or a product. More times than not…you want it right away. When customers call us at work or come into … Continue reading

What Customers Really Want

What Customers Really Want

Whether you work in a medical office or a grocery store, if the business’ main purpose is to provide service or products to people then you have customers. Customer service is what can make the difference in whether people come to your place of business or another who offers the same service. Having a choice … Continue reading

Adding “Yes” To Your Attitude

Adding “Yes” To Your Attitude

“Yes! A wonderful alternative to no!”  ~ Jeffrey Gitomer” Doing Holiday shopping can be one of those love/hate tasks.  You enjoy buying family and friends gifts that will surprise them and at the same time not all shopping experiences are pleasant. When I was in high school I worked in a toy store during the … Continue reading

A Prescription For Customer Problems

A Prescription For Customer Problems

 Did you know that your customers are more likely to share information with others about their bad experiences with you or your company than the good?  You may have a customers that you have been doing business with for several years and they have always been very satisfied, but never told others about your good … Continue reading