The Stories Our Customers Will Tell

Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers.  Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading →

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading →

Providing Average Customer Service

We are all customers of some type of consumer business and as a customer we should try to be as understanding as possible when we encounter “not so good service.” We all know that there are times when poor customer service happens even when the employee or employer tries their best. Maybe they became short-handed … Continue reading →