Whether you work in a medical office, grocery store, or restaurant, if the business’ main purpose is to provide a service or product to people then you have customers. Customers are the lifeline of any business as without them the business does not exist. It is the customer service they receive that can make the … Continue reading
This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading
Last week I stopped by our local pet store to pick up a few things for my Boston Terriers. As I was walking up to the register one of the clerks was coming up to help me and he said to his coworker, “Boy, I sure do like working with you.” I told him that … Continue reading
Having good employees should not be the exception it should be the rule. Finding good employees is another blog post altogether, but you must find them if you want your company to have good reviews and customers that return and refer their family and friends. I had an interesting experience with a company that we … Continue reading
Happy employees are more engaged employees. In turn, more engaged employees create a better workplace environment for all including their customers. Dale Carnegie and MSW did a study on over 1500 employees, to dig further into what creates engaged employees, and what key attributes are present within these engaged employees. Some startling employee engagement statistics revealed … Continue reading
“Undertake not what you cannot perform, but be careful to keep your promise.” ~ George Washington How many times have you been disappointed by a business that promised you something and then failed to deliver? I am sure we all have been there, but when is happens we tend to lose our “faith” in their promises and … Continue reading
Whether you own a business or manage it, the most important asset that you have are your employees. They are the ones who come in contact with your vendors and customers on a daily basis. If your employees are not happy, then your vendors and customers are not going to be happy. How can you … Continue reading
There is a lot of talk today about branding your business, but what exactly does this mean? Your business is creating a brand for itself whether you are trying to or not. The term “to brand” is to develop a trademark for business, a way that your customers identify you and what you have to offer. Whether you are … Continue reading
Practical Practice Management A Division of Top Practices 