Tagged with help others

Failures Promote Progress

Failures Promote Progress

A few years ago I came upon this great book, “Celebrating Failure” by author Ralph Heath. I believe this is one book that should be in every manager’s, supervisor’s or leader’s library. We often hear the saying, “there is no room for failure.” However, we learn so much by our failures. Teams are strengthened by … Continue reading

“A Bad Apology Is Worse Than No Apology

“A Bad Apology Is Worse Than No Apology

Randy Pausch the author of The Last Lecture, died on July 25th, 2008.  If you have never watched the last lecture or read the book I highly recommend that you do.  The lessons Randy teaches are life changing.  His story is simply inspiring and amazing.  The video of his lecture online has had over 15 million … Continue reading

Do What You Do So Well….

Do What You Do So Well….

There is something to be said when you find what works and when duplicated it produces the same successful result, that you should not mess with it. It may be a system that you have come up with to accomplish your goals or daily tasks. At work a good example would be customer service.  If … Continue reading

5 Positive Practices

5 Positive Practices

     “There is little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.” ~ W. Clement Stone I’m sure we all have been around people with positive and negative attitudes.  Which do you prefer to hang out with?  … Continue reading

Make Great Stories For Others To Tell

Make Great Stories For Others To Tell

Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading

Let’s Review Some Basic Life Lessons

Let’s Review Some Basic Life Lessons

In light of the difficultly our country (USA) has been going through with Covid-19 and a major election that has caused unrest and anger amongst, “we the people” I thought I would be a good time to share some truths we have “ALL” learned when we were growing up in hopes that they will be … Continue reading

We Do Have A Choice

We Do Have A Choice

On my coaching call yesterday, we were discussing the topic of “Mindset” and how we have the ability to change our mindset.  I told the listeners about a time when I was speaking at a conference on the topic of “Creating a Great Workplace Environment” and this manager came up to me afterward and thank … Continue reading

5 Questions To Becoming Your Best Self

5 Questions To Becoming Your Best Self

Almost all businesses depend on people.  Many need people to work at the business, or to shop at their business and people to promote and market their business. Whether it is customers, patients, clients or coworkers that you work with they all deserve to receive the best service that “you” can give each day.  How … Continue reading