“There is no reason that work has to be suffused with seriousness…Professionalism can be worn lightly. Fun is a stimulant to people. They enjoy their work more and work more productively.” ~ Herb Kelleher, CEO, Southwest Airlines I am a firm believer that levity at work is one of most important ingredients necessary in creating … Continue reading
Every business depends on customers of some type. Without them they would no longer be in business. It is highly important that business owners hire the right person to represent their company as these are the people who are going to be serving their customers in some capacity. The other day a colleague and I … Continue reading
It doesn’t matter how nice of a person you are 99% of the time, because there will be that 1% where an apology is in order. With patients or customers it may be over not delivering service or a product as was expected. Maybe there was an unexpected cost, an increased price, or miscommunication that … Continue reading
Practical Practice Management A Division of Top Practices 