The Art Of A Sincere Apology…Hitting The Mark

It doesn’t matter how nice of a person you are 99% of the time, because there will be that 1% where an apology is in order.  With patients or customers it may be over not delivering service or a product as was expected.  Maybe there was an unexpected cost, an increased price, or miscommunication that … Continue reading →

The Art Of Making A Sincere Apology

As much as we try to get things right and to be kind to others there are going to be times where we need to make apology for something we have done, or failed to do.  With our customers or patients it may be over not delivering a service or a product as was expected.  … Continue reading →