Being a manager of people is not a job for the light-hearted. It can be difficult and stressful. It is important as manager to never think you know it all, because managing is a life-long learning journey. Awhile back I came upon an older article in the Harvard Business Review on “What Great Managers Do”. … Continue reading
Building working relationships with those we work with each day is very important. Not only do these relationships make our work life better, but they also make the workplace better. A few years back we hired two new medical assistants at the same time, they were wonderful women who had worked together in another practice … Continue reading
As a business owner or manager have you struggled when you need to ask questions to your staff about their work task progress because you do not want to cause an employee to be on the defense? Or do you ever wonder if your staff understand the instructions that they are being given and possibly … Continue reading
If I asked 100 business owners and their managers what is one of the most difficult issues that they face in running a business I am pretty sure that 99.9% of them would say hiring good employees. Have you ever thought that you had hired the right employee for the job only to find out … Continue reading
If I had to come up with one word to describe my two decades of being a medical office manager and team leader it would be, “Persistence.” Without it I would have given up and missed out on all of the great experiences I have had with those I have been privileged to work with. … Continue reading
My good friend and partner in The Top Practices Virtual Practice Management Institute is Rem Jackson. Rem is the CEO of Top Practices which is a Marketing and Management Company that helps medical practices reach their full potential of growth and revenue, while teaching the physicians how to get their nights and weekends back. Recently, … Continue reading
I work in a private practice medical office and over the past 5-6- weeks things have changed a lot. I am sure you probably are experiencing changes also with your business or place of employment. Many people are either furloughed, laid off, or working reduced hours. Businesses are closed and are now trying to figure … Continue reading
We have three new employees at our practice (all under six months of hire date), which has caused me to do a lot of reflexing on our onboarding and training process. One thing that has surfaced to the top is how much time it takes with communication in order for each one of them … Continue reading
I have been doing some work on gaining clarity in some areas of my life lately and I remembered an interesting conversation I once had with a gentleman who was having difficulties reaching his business and personal goals. During the conversation I asked how he plans for his day, week, month. I wanted to … Continue reading
My friend and colleague, Dr. Peter Wishnie, always teaches that you need to “slow down to speed up”. Over the years I have found this to be true in many circumstances I have encountered. Sometimes I get an idea from a book or podcast and think, “oh I want to do that.” And then I … Continue reading
Practical Practice Management A Division of Top Practices 