Spelling Out Good Performance

    This is a great story I heard over a decade ago, but continue to use it when I speak at conferences to drive the point of delivering great service consistently. “Imagine that your company picks up the tab for you to eat lunch at a particular restaurant every day (that does take some … Continue reading →

Work Ethic Lesson Learned From My Mother

“I posted this blog several years ago and was reminded of the lesson I learned from my mother as I began training a new employee last week.  It is important that we develop good training systems and programs in our workplace to not only make the business run better, but to teach valuable work standards … Continue reading →

Frustrated Employees

There is nothing more frustrating for a newly hired employee than not knowing what they should be doing throughout the day, when to do it and how to carry out the tasks. When an employee is hired it should be explained to them clearly by demonstration, and written protocol how to perform their daily job … Continue reading →