The Art of Customer/Patient Service

While people need and want products or services they are looking for memorable experiences when doing so.  All businesses if they wish to survive and grow must become players of these experiences. The key factor in providing quality service that exceeds our guests’ (or patients in my case as I manage a Medical Practice) expectations … Continue reading →

Walt Disney’s Legacy

I hope you have enjoyed this weeks posts on lessons learned from Walt Disney. His legacy is one that will never be forgotten. I have had the wonderful time this week, at my conference here at the Disneyland hotel in Anaheim, California. I have observed the excitement of children and their parents as they head … Continue reading →