Yesterday, I had the opportunity to speak at a virtual seminar on Customer Care Opportunities, or in my case Patient Care Opportunities. My point was to let the attendees know that they have care opportunities all day long with the people with whom they serve, their patients. These are the same opportunities anyone has when … Continue reading
Being a Sunday School teacher in the way past of my life, I was reminded yesterday of a scripture we use to talk about with our pre-teen class, when one of my young staff members decided it was okay to pull their cell phone out and then work the afternoon at a snail’s pace. “A … Continue reading
Peter Drucker has been called by many “The inventor of Modern Management.” He has written multiple books on the topic and believed it was the people working together that made the magic happen in organizations, no matter the size. He found that successful businesses all followed many of the same basic foundational practices. They asked, … Continue reading
In Napoleon Hill’s book, Keys To Success, he talks about “Gaining favorable attention.” How do you gain favorable attention? Napoleon Hill states: “People who need your work have things to offer you. You probably are not the only person capable of providing what they need. What will distinguish you from the crowd? The attention you … Continue reading
Far too often we allow the day to bring what it may and we try to make it work with what we need to accomplish. This does not work well, in fact, it rarely works at all. Time will continue to tick away. The only way we can manage time is to manage what we … Continue reading
“The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life.” ~ Stephen Covey Author … Continue reading
You are traveling down the road one way or another, it is your choice how hard you will work to achieve what you really want. Think about it…..
Recently my family took a little cruise together. My husband and I got to the port before the rest of our family members so we had some time to sit and people watch. My husband spotted this security guard sitting on a stool looking at her cell phone. It was in the morning, around 10:00 a.m., when … Continue reading
I recently had a conversation with an office manager who really seemed to be struggling with the “Glass-half-empty” syndrome. I know that we all can struggle with this from time-to-time, but this manager really had a bad case of it. He had been working hard with his staff over the past couple of years and … Continue reading
Managers and leaders can struggle to get their staff motivated to perform at their highest level. I learned a long time ago that as a leader I can only inspire my people and that motivation comes from within. Employees need to be self-motivated in order for them to personally succeed at work. We (managers and … Continue reading
Practical Practice Management A Division of Top Practices 